Part Time Shift Lead

Pet Supermarket•Lake City, FL

12d•Onsite

About The Position

The Shift Lead assists the store management team with the overall operation and performance of the store, including sales, merchandising, animal care, cleaning, and adherence to company guidelines and procedures. The role supports animal well-being and aims to enhance the shopping experience for pets and their people. As manager on duty, the Shift Lead helps achieve daily sales goals and completes assigned tasks to support efficient store operations, while following policies and procedures communicated by the Sunrise Support Office. The Shift Lead leads sales and customer-service efforts, assigns and delegates daily tasks, maintains professional conduct, and works with the Store Manager on community events, rescue-agency relationships, inventories, and training. The position also involves animal care, maintaining store cleanliness and safety, stocking merchandise, supporting the fish system, and completing opening and closing procedures. The employee regularly works on the sales floor, standing or moving around, in a relatively temperature-stable environment, and may occasionally work alone. The role may involve contact with pets and risks such as accidental injuries, slips, trips, falls, and strains or sprains from lifting. Duties also include communicating with customers, employees, and management and accessing company computer systems and confidential business information.

Requirements

At least 1 year of retail or customer-service experience.
Enjoy working with and around animals.
Ability to work a flexible schedule, including mornings, evenings, weekends, and/or holidays.
Ability to perform physical duties, including repeated heavy lifting up to 55 pounds during a shift.

Nice To Haves

Valid driver's license and access to a motor vehicle preferred.

Responsibilities

Assist customers and lead the team in sales, service, and customer-experience initiatives to achieve sales, KPI, and store performance goals.
Prioritize, assign, and delegate daily goals, tasks, and assignments to associates, and ensure their completion when serving as manager on duty.
Maintain a professional demeanor and positive attitude in verbal, written, and email communications.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial relationships with rescue agencies.
Maintain a safe and clean store environment for employees and customers.
Maintain the cleanliness and well-being of livestock, including providing animal care and feeding.
Lead and demonstrate customer engagement using the selling and service model.
Maintain store standards and safety requirements and protect tangible and intangible company assets.
Clean pet enclosures and ensure animals have appropriate food and water.
Support maintenance of the fish system.
Restock merchandise on shelves and fixtures and move products from the stockroom to the sales floor.
Partner with the Store Manager to ensure inventory accuracy, complete counts, and meet shrink goals.
Perform store opening and closing procedures.
Communicate performance concerns to the Store Manager or Assistant Store Manager in a timely manner.
Support new-hire training and execution of merchandising guidelines.
Monitor business throughout the shift and react to business needs.
Complete other tasks and duties assigned by store management.