Part Time Shift Lead

Pet Supermarket•Gainesville, FL

About The Position

The Shift Lead assists the store management team with the overall operation and performance of the store, including sales, merchandising, animal care, cleaning, and compliance with company guidelines and procedures. The role supports animal well-being and aims to enhance the shopping experience for pets and their people. As manager on duty, the Shift Lead helps achieve daily sales goals, assigns and follows up on tasks, and supports efficient store operations while following policies communicated by the Sunrise Support Office. The role leads customer service and sales activities, supports store standards and safety, and helps maintain animal care, merchandise, inventory, and team training. The Shift Lead partners with the Store Manager on community events and relationships with rescue agencies, and communicates performance concerns to store management. Work is primarily on the sales floor in a relatively temperature-stable environment; occasional work alone and potential accidental injuries from pets are noted.

Requirements

Minimum 1 year of retail or customer service experience.
Enjoy working with and around animals.
Ability to work a flexible schedule that includes mornings, evenings, weekends, and/or holidays.
Heavy lifting up to 55 pounds may be repeatedly required several times during a shift.
A valid driver's license and access to a motor vehicle are preferred.

Nice To Haves

Valid driver's license and access to a motor vehicle.

Responsibilities

Assist customers and lead the team in sales, service, and customer experience initiatives to achieve sales, KPI, and store performance goals.
Prioritize, assign, and delegate daily goals, tasks, and assignments to associates and ensure completion while manager on duty.
Maintain professionalism and a positive attitude in workplace communications.
Partner with the Store Manager to plan and execute community events and develop business relationships with rescue agencies.
Maintain a safe and clean store environment and care for livestock, including cleaning enclosures and providing appropriate food and water.
Lead and demonstrate customer engagement using the selling and service model.
Maintain store standards and safety requirements and protect company assets.
Support maintenance of the fish system.
Restock merchandise on shelves and fixtures and move products from the stockroom to the sales floor.
Partner with the Store Manager to maintain accurate physical inventories, take counts, and meet shrink goals.
Perform store opening and closing procedures.
Communicate performance concerns to the Store Manager or Assistant Store Manager in a timely manner.
Support new-hire training and execution of merchandising guidelines.
Monitor business throughout the shift and respond to business needs.
Complete other tasks and duties assigned by store management.