Shift Lead Part Time

Five Below • Roseville, MI

6d • Onsite

About The Position

The Shift Lead helps oversee daily store activities and ensures associates deliver excellent customer service and operate effectively. The role supports store leadership with merchandising, inventory, sales, expense control, associate onboarding and training, and store maintenance. When needed, the Shift Lead serves as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The position also manages store opening and closing procedures, including securing cash, locking doors, and setting alarms.

This is a part-time, hourly position. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The job requires frequent physical activity, including handling merchandise, using ladders, cleaning, and moving throughout the store. The description is not all-inclusive; the Store Manager may assign additional responsibilities based on store needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
• Ability to operate a cash register; frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; and frequently use ladders.
• Ability to frequently kneel, bend, twist, stoop, move across the sales floor and stock room, and remain in a stationary, upright position for 80% of the time.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide a positive customer experience through personal contact with customers.
• Train crew members in the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

Benefits

• The job posting refers applicants to the company benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED