Seasonal Part Time Shift Lead

Five Below•Rochester Hills, MI

About The Position

The Seasonal Part Time Shift Lead supports store leadership by helping oversee daily store activities, ensuring associates perform their duties effectively and deliver excellent customer service. The role may act as Manager on Duty, taking responsibility for store operations, staff management, customer service, and urgent issues. It also supports sales, merchandising, stock handling, associate onboarding and training, and store maintenance. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts and travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to operate a cash register, computer, handheld device, phone, walkie, and mobile devices; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; use ladders; kneel, bend, twist, and stoop; and move across the sales floor and between the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure duties are performed effectively.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support onboarding and ongoing associate training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking opportunities to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.