Shift Lead | Los Angeles

Blank Street•Los Angeles, CA

20h

About The Position

Shift Leads at Blank Street set the standard for store operations and team culture. They lead the floor, keep shifts running smoothly, uphold high standards, and help team members deliver memorable customer experiences. In Blank Street’s new Los Angeles market, Shift Leads will help establish how the store operates and feels, building team pride, energy, and camaraderie while caring for customers and colleagues. The role includes coaching and directing the team, training new employees with the General Manager and Training Team, maintaining product quality and cleanliness, providing welcoming hospitality, resolving issues, supporting events and promotions, and mastering operational procedures such as cash handling, inventory, waste tracking, and opening and closing. The position is full-time, 30–40 hours per week over 4–5 days, with availability to work two peak days (Friday, Saturday, or Sunday). Weekend and holiday availability is preferred.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift 25+ lbs and stand for long periods.
Availability that meets cafe needs, including 30–40 hours per week over 4–5 days and the ability to work two peak days (Friday, Saturday, or Sunday).
Authorized to work in the U.S.
Strong people leadership skills, including coaching, providing clear direction, and supporting team growth.
Friendly, passionate about hospitality, and able to lead by example in customer service.
Attention to product quality, cleanliness, and organization.
Operationally minded, with ownership and purpose in keeping shifts efficient and on rhythm.
Adaptable and solutions-oriented in a fast-paced environment.
Passionate about coffee and/or matcha.
Able to foster a positive, respectful, inclusive team environment.

Nice To Haves

Hospitality, coffee, or beverage experience.
Weekend and holiday availability.

Responsibilities

Lead shifts with clarity and confidence, directing, coaching, and supporting the team while owning the floor.
Train new team members alongside the General Manager and Training Team.
Continue training team members as standards and procedures evolve, ensuring product quality, safety, and hospitality standards are met.
Provide consistent, welcoming, and engaging customer service and encourage customers to become regulars.
Handle customer or team issues calmly and positively, focusing on solutions.
Maintain a clean and organized environment in accordance with local Department of Health and Blank Street standards.
Contribute to the team’s use of the company’s equipment, coffee, and matcha.
Partner with Operations and Marketing on events and promotions to introduce the brand to new customers.
Master and use company procedures for cash handling, inventory, waste tracking, and opening and closing.