Lead Massage Therapist - Conrad Los Angeles

Hilton•Los Angeles, CA

12h

About The Position

The Lead Massage Therapist at Conrad Los Angeles provides professional massages and body treatments while helping deliver memorable guest experiences. The role coordinates training in massage therapies, body treatments, cleanliness, restocking, product knowledge, and departmental protocols. It supports staffing and recruitment, participates in interviews, provides performance feedback, helps develop and update protocols, and maintains communication across the team and resort departments. The Lead Massage Therapist also supports spa sales and scheduling, ensures appropriate coverage, oversees product and equipment readiness, and helps ensure Massage Technician Permits remain current. The position requires performing treatments and maintaining treatment rooms and supplies, as well as knowing the department’s technical procedures, including the spa reservation system. The role requires a flexible schedule that includes weekends and holidays.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak English effectively before groups of customers or employees.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to perform body treatments and massages for guests and maintain treatment rooms and supplies.
Ability to work a flexible schedule that includes weekends and holidays.

Responsibilities

Coordinate and deliver training in massage therapies, body treatments, cleanliness, restocking, product knowledge, and general department protocol.
Assist with product dispersal and upkeep of product dispensaries.
Participate in interviews for new massage therapists.
Provide ongoing feedback to employees on job performance and quality of work, and communicate needed disciplinary action to the manager.
Propose protocol changes and assist in developing new departmental protocols.
Model hospitality by promptly picking up guests, delivering the full treatment time, consulting with guests and completing prescription cards, discussing products, and anticipating guest needs.
Assist in actively recruiting massage therapists.
Maintain effective relations with all resort departments.
Assist with planning and preparing scheduled staff meetings.
Know all departmental technical procedures, including the spa reservation system.
Help ensure Massage Technician Permits are current.
Maintain open communication with staff and be receptive to feedback from staff and management.
Ensure equipment is in safe working order.
Support the spa sales team in maximizing scheduling when groups are booked.
Coordinate on-site training sessions for new product knowledge.
Ensure coverage for call-offs and short-staffed days.
Perform body treatments and massages for guests and maintain treatment rooms and supplies.