Shift Lead | Wellesley

Blank Street•Wellesley, MA

1d•Onsite

About The Position

Blank Street is reimagining the cafe experience by making high-quality coffee and matcha accessible and efficient. The Shift Lead helps bring this mission to life by leading by example on the floor, maintaining smooth shift operations, and fostering an environment where customers and team members feel valued. This is a hands-on leadership role suited to someone who thrives in a fast-paced setting, enjoys connecting with people and motivating a team, and is passionate about hospitality. The role includes preparing coffee and matcha products, delivering excellent customer service, supporting the General Manager, training new employees, maintaining store opening and closing procedures, resolving customer issues, and supporting store-level initiatives. The position is full-time, scheduled for 30–40 hours per week over 4–5 days, including two peak days. Weekend and holiday availability is preferred.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years of age.
Able to lift 25 pounds or more and stand for long periods.
Availability that meets the needs of the cafes, including two peak days (Friday, Saturday, or Sunday).
Authorized to work in the United States; employment authorization is verified through Form I-9 and E-Verify.
Friendly, open, approachable, and able to work well with others.
Strong knowledge of coffee and/or matcha.
Strong multitasking and interpersonal communication skills.
Passion for excellent hospitality and building a regular customer base.
Able to work at a fast pace in a high-volume environment.
Able to represent the brand as an exemplary ambassador.
Desire to foster team members’ growth.

Nice To Haves

Hospitality, coffee, or beverage experience.
Weekend and holiday availability.

Responsibilities

Prepare coffee and matcha products.
Provide exceptional hospitality to Blank Street customers.
Support the General Manager and help train new employees, ensuring they follow menu recipes and store operating processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives that increase foot traffic, attract new customers, improve daily sales, and support operational profitability.
Lead by example on the floor and help ensure smooth operations during the shift.
Foster growth among team members and create an environment where customers and staff feel valued.