Shift Lead - Graveyard

JWCH Institute•Los Angeles, CA

3d•$56,337 - $59,189

About The Position

Under the direction of the Site Supervisor, the Shift Lead is responsible for daily operations of the JWCH NENB 2.0 Interim Housing Program during the assigned shift. The role oversees and leads staff, helps maintain a safe and supportive environment for residents, and addresses issues in consultation with the Site Supervisor and Program Manager. As a member of the care team, the Shift Lead builds rapport with staff and clients and fosters a sense of community. The role also ensures residents’ daily counts are completed and records are maintained accurately. The program provides interim housing for people experiencing homelessness as they work toward greater stability, independence, and improved quality of life. Residents may have mental health or substance-use concerns and may sometimes experience emotional distress or heightened frustration. This position includes monitoring the facility, maintaining entry and visitor records, supporting residents, responding to emergencies, documenting incidents, coordinating shift handovers, and completing administrative tasks. The Shift Lead must follow crisis, safety, confidentiality, infection-control, and emergency-preparedness procedures. The schedule may change periodically, and extended shifts may be required during emergencies in this 24-hour, seven-day-a-week program.

Requirements

Minimum high school diploma or equivalency.
Two years of experience in behavioral health, security, or a social services environment.
Previous experience working with people experiencing homelessness.
Strong ability to communicate with homeless individuals who are actively participating in substance use and other factors related to homelessness.
Desire to work with the homeless population.
Ability to assist with collecting patients’ valuables.
Experience handling confidential documents and attention to detail.
Ability to use email, agency database programs, Microsoft Word, and spreadsheet programs.
Clear verbal and written communication skills, including the ability to work professionally and effectively with personnel at all levels, the public, and patients.
Ability to use initiative and independent judgment within established guidelines.
Ability to assist emergency and behavioral health personnel with aggressive patient situations.
Ability to stand or walk constantly for up to an entire shift on tile, concrete, or carpet; occasionally climb stairs, ramps, or ladders; kneel, squat, bend, and run if needed; and occasionally bend or twist at the waist, knees, or neck.
Ability to lift or carry up to 80 pounds occasionally.
Constant use of hands, arms, and fingers for reaching, handling, and grasping while using a radio, phone, notepad, and completing written and administrative tasks.
Workforce members are recommended to be fully vaccinated against COVID-19.

Nice To Haves

Associate or bachelor’s degree in a related field.
Bilingual English/Spanish.

Responsibilities

Oversee daily program operations and lead staff during the assigned shift.
Build rapport with clients and express concern for their well-being while fostering a supportive community.
Apply harm-reduction and trauma-informed practices, and use de-escalation techniques and crisis protocols.
Use non-violent restraint methods only as an absolute last resort, if needed.
Monitor assigned floors and corridors, rotate monitoring duties, and monitor the front lobby.
Maintain sign-in and sign-out records for clients and visitors, and search belongings when clients or visitors enter the building.
Assist with room searches and temperature control as needed, and help clients access elevators.
Lead floor response during fire drills and emergencies, including necessary evacuations.
Attend shift changes, conduct shift reports, and ensure documentation and handover between shifts.
Document client and client-staff incidents and submit reports to the supervisor in a timely manner.
Ensure consistent resident documentation and tracking, and collaborate with the manager on program policies.
Facilitate communication among staff, residents, and management; communicate with the Behavioral Health team when client issues arise.
Contact the Program Manager, Site Supervisor, or Program Director-LCSW for assistance as needed.
Provide supportive communication regarding incarceration, substance use, mental health, and other risk behaviors.
Maintain a respectful and inclusive culture and protect confidential client and employee information.
Perform clerical and administrative duties, coordinate deliveries and U.S. Mail with the HFH warehouse, and assist with client mobility using walkers or wheelchairs when needed.
Follow organizational safety policies, procedures, and regulatory requirements; participate in safety and compliance training; identify and report hazards; and use equipment and supplies safely.
Maintain awareness of infection control, occupational health, and emergency-preparedness procedures.
Participate annually in AIDET customer-service training and use the AIDET communication framework with patients and team members.
Follow department and organizational standards, including absence-reporting procedures, professional dress expectations, and guidelines for personal business during breaks and lunch.
Participate in assigned staff meetings, other meetings, and in-service training; perform other assigned duties.
Work extended shifts during emergencies when warranted and adapt to schedule, shift, and days-off changes.
Speak effectively with staff, HFH, other agencies, and the public; assist with client translations as needed.
Provide direct, supportive communication and demonstrate courtesy, compassion, mutual respect, teamwork, and initiative in solving problems.

Benefits

Competitive pay for employees working 30 or more hours per week.
Medical insurance.
Dental insurance.
Vision insurance.
Monthly employer-sponsored allowance to assist with health premiums.
Funded Health Savings Account up to the deductible for carrier-approved medical expenses.
Paid time off, including vacation and sick leave.
13 paid holidays.
401(k) Safe Harbor Profit Sharing plan.
Mileage reimbursement.
Short- and long-term disability plans.
Life insurance and AD&D coverage.