SHIFT LEAD - CASUAL DINING
About The Position
The Shift Lead supports the Casual Dining operation by following department and property procedures and standards, training Front of House Team Members, and helping maintain efficient, safe, and compliant service. The role may cover a range of venue workstations, including guest ordering, kitchen assistance, and take-out orders. The Shift Lead helps ensure menu availability, venue readiness, accurate product transfers, and appropriate ordering of products and ingredients. The position also supports the development and rollout of special food and drink offerings and addresses operational deficiencies, system errors, and other problem areas. It requires a strong focus on customer service, food safety, sanitation, cash handling, and applicable food and beverage compliance requirements.
Requirements
- Must be at least 21 years of age.
- Adequate mathematical skills.
- Ability to understand and use a POS system, count money, and provide change.
- Ability to work varied shifts and hours.
- Enthusiastic support for and active promotion of superior customer service in accordance with department and company standards and programs.
Nice To Haves
- Six months of experience in fast food, deli, concession, or an à la carte restaurant.
- Experience with deli equipment.
Responsibilities
- Follow department and property procedures and standards for conduct, attendance, appearance, cash handling, confidentiality, safety, food safety and sanitation, and guest service.
- Train Front of House Team Members in order taking, cash handling, sequence of service, food safety and sanitation practices, and venue cleanliness.
- Ensure menu items are available for service and take corrective action on product outages, seeking assistance from leaders and the Culinary Team as needed.
- Ensure the venue is set up for efficient service, including organizing, cleaning, and stocking condiments and inventory items.
- Work in different venue positions as needed, including taking and filling guest orders, assisting in the kitchen, and answering calls and taking take-out orders.
- Maintain accountability for compliance issues, regulations, laws, and health requirements related to food and beverage operations.
- Investigate and report deficiencies, system errors, and problem areas, and provide corrective action.
- Coordinate and accurately record product transfers.
- Participate in developing and rolling out special food and drink menu offerings.
- Place product and ingredient orders as directed and according to current ordering guidelines and pars.
- Provide superior customer service in accordance with department and company standards and programs.
Benefits
- Wellness programs supporting financial, physical, and mental well-being.
- Day-one medical coverage may be available, depending on position.
- 401(k) matching may be available, depending on position.
- Annual performance bonus may be available, depending on position.
- Paid time off, earned according to local policy and increasing with length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
