Full-Time Shift Lead – West Columbia, SC
About The Position
As a Shift Lead at Dutch Bros Coffee, you uphold the company’s vision, culture, and core values on every shift. You serve as a leader within the shop, communicate internal and external feedback to leadership, and take on necessary duties so the crew can focus on delivering a positive customer experience. You lead and support Broistas during shifts, model the Broista role, train new team members operationally and culturally, and help maintain shop operations, inventory, setup, and cleanliness. The role requires availability for at least 32 hours per week and a flexible schedule that may include early mornings, evenings, and weekends. The Shift Lead is expected to communicate effectively with shop leaders and crew, attend mandatory meetings and culture-building events, follow company policies, and demonstrate the leadership expectations outlined for the role. Compensation is $11.50 per hour plus an average of $7.75 per hour in tips. Qualifying candidates may be eligible for relocation compensation if the job offer requires a move; the amount varies based on distance and other factors.
Requirements
- No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Successfully complete the most recent flowcheck with a score of 90% or better and complete it on time.
- Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
- Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
- Be available to work a minimum of 32 hours per week.
- Have a flexible, changing schedule that may include early mornings, evenings, and weekends.
- Demonstrate all Broista Levels of Leadership expectations, including anchors and level-up arrows.
- Communicate appropriately with leaders and clearly communicate expectations to the crew.
- Be available for Shift Lead shifts, shop meetings, and culture-building events.
Nice To Haves
- Six months of Broista experience at Dutch Bros is preferred.
Responsibilities
- Uphold Dutch Bros’ vision, culture, and core values on every shift.
- Cultivate the Dutch Bros atmosphere and standards, ensure Broistas meet expectations, and help solve problems during shifts.
- Manage shifts and ensure Broistas are prepared for specials and promotions and have the appropriate energy and attitude for customers.
- Model and meet all expectations of the Broista role, and demonstrate expertise in drink and operational fundamentals.
- Train new Broistas in operational and cultural expectations while creating a fun-loving, mind-blowing environment; cover all aspects of the Manifesto during training.
- Help the Shop Manager and Shop Lead with inventory management, shop support, and other delegated duties.
- Prepare the next shift by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
- Communicate with the manager and share wins and improvement opportunities with shop leaders.
- Attend mandatory meetings, know available resources, and follow company policies and procedures in the Shift Lead Field Guide and Employee Handbook.
- Assist the Shop Manager and Shop Leads with inventory.
- Assist the Shop Lead and Shop Manager in meeting shop setup and cleanliness standards.
- Work with the Shop Lead and Shop Manager on Quality Assurance inspection follow-up and accountability.
- Communicate appropriate information to leaders and communicate expectations to the crew while on shift.
- Be available for Shift Lead shifts, shop meetings, and culture-building events.
Benefits
- Free Dutch Bros swag.
- Free coffee under the Employee Drink Policy.
- Paid volunteer hours.
- Employee Assistance Program.
- Access to a Financial Wellness Platform.
- 401(k) eligibility after one year of employment.
- Education Benefit Program after one year of employment.
- Employer-paid medical, dental, and vision insurance for full-time Shift Leads.
- Sick time, as applicable by state law.
- Paid time off.
- Six paid holidays per year.
- Qualifying candidates may be eligible for relocation compensation when accepting a job offer that requires them to move.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
