Full-Time Shift Lead – Lexington, SC

Dutch Bros•Lexington, SC

5d•Onsite

About The Position

At Dutch Bros Coffee, Shift Leads uphold the company’s vision, culture, and core values on every shift. They act as servant leaders, communicate internal and external feedback to leadership, and take on necessary work so the rest of the crew can focus on delivering the company’s core values. The role leads the experience for Broistas and customers, supports training and shift operations, and assists shop leadership with inventory, cleanliness, quality assurance, and other delegated duties. The schedule requires availability for at least 32 hours per week and may vary, including early mornings, evenings, and weekends.

Requirements

No disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Successfully completed the most recent flowcheck with a score of 90% or better and on time.
Obtain and maintain a Food Handler Permit or Certification as required by state and local regulations.
Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Be available to work a minimum of 32 hours per week on a flexible, changing schedule that may include early mornings, evenings, and weekends.
Demonstrate all Broista Levels of Leadership expectations, including anchors and level-up arrows.
Be an excellent communicator, resilient and optimistic, and demonstrate effort, skill, emotional intelligence, and a willingness to keep learning.

Nice To Haves

Six months of Broista experience at Dutch Bros is preferred.

Responsibilities

Cultivate Dutch Bros atmosphere and standards on shift, ensure Broistas meet expectations, and help solve problems.
Manage shifts and ensure Broistas are prepared for specials and promotions and have the appropriate energy and attitude for customers.
Model Broista role expectations and demonstrate expertise in drink and operational fundamentals.
Train new Broistas operationally and culturally in a fun-loving, mind-blowing environment, covering the Manifesto.
Assist the Shop Manager and Shop Lead with inventory management, shop support, and other delegated duties.
Prepare the next shift for success by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
Communicate with the manager and share wins and opportunities for improvement with shop leaders.
Attend mandatory meetings, know available resources, and follow company policies and procedures in the Shift Lead Field Guide and Employee Handbook.
Assist the Shop Manager and Shop Leads with inventory and shop setup and cleanliness standards.
Work with the Shop Lead and Shop Manager to follow up on Quality Assurance inspections and accountability processes.
Communicate appropriate information to leaders and communicate expectations to the crew during shifts.
Be available for Shift Lead shifts, shop meetings, and culture-building events.

Benefits

Free Dutch Bros swag
Free coffee under the Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after one year of employment
Education Benefit Program after one year of employment
Employer-paid medical, dental, and vision insurance for full-time Shift Leads
Sick time, as applicable by state law, for full-time Shift Leads
Paid time off for full-time Shift Leads
Six paid holidays per year for full-time Shift Leads
Qualifying candidates may be eligible for relocation compensation when accepting a job offer requiring relocation.