Full-Time Shift Lead – Lexington, SC

Dutch Bros Coffee•Lexington, SC

6d•Onsite

About The Position

At Dutch Bros Coffee, Shift Leads help uphold the company’s vision, culture, and core values on every shift. They serve as leaders within the shop, communicate internal and external feedback to leadership, and take on shift duties that allow the crew to focus on delivering the company’s core values. The role requires availability for at least 32 hours per week and a flexible, changing schedule that may include early mornings, evenings, and weekends. Shift Leads lead the experience for Broistas and customers, model the Broista role, and train new Broistas in operational and cultural expectations. They also support shop leadership with inventory, shift transitions, shop setup, cleanliness, and quality assurance. Candidates must meet Dutch Bros leadership expectations and maintain any required food-handler credentials, training, and certifications. Compensation is $11.50 per hour plus an average of $7.75 per hour in tips. Candidates who accept an offer requiring relocation may be eligible for relocation compensation; the amount varies based on distance and other factors.

Requirements

No disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Successfully completed the most recent flowcheck with a score of 90% or better and on time.
Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Be available to work a minimum of 32 hours per week.
Be available for a flexible, changing schedule that may include early mornings, evenings, and weekends.
Demonstrate all Broista Levels of Leadership expectations, including anchors and level-up arrows.
Communicate appropriately with leaders and communicate shift expectations to the crew.
Be available for Shift Lead shifts, shop meetings, and culture-building events.

Nice To Haves

Six months of Broista experience at Dutch Bros is preferred.

Responsibilities

Cultivate the Dutch Bros atmosphere and standards on shift, ensure Broistas meet expectations, and help solve problems.
Manage shifts by preparing Broistas for specials and promotions and ensuring they bring appropriate energy and attitude to customer interactions.
Model and meet all expectations of the Broista role, and train new Broistas operationally and culturally in a fun-loving environment.
Cover all aspects of the Manifesto during training and set Broistas up for success.
Support the Shop Manager and Shop Lead with inventory management and other delegated duties.
Prepare the next shift for success by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
Communicate with the manager and share wins and opportunities for improvement with shop leaders.
Attend mandatory meetings, know available resources, and follow company policies and procedures in the Shift Lead Field Guide and Employee Handbook.
Aid the Shop Manager and Shop Leads with inventory.
Help ensure shop setup and cleanliness standards are met.
Work with the Shop Lead and Shop Manager on Quality Assurance inspection follow-up and accountability.
Communicate appropriate information to leaders and communicate expectations to the crew during shifts.
Be available to work Shift Lead shifts and attend shop meetings and culture-building events.

Benefits

Free Dutch Bros swag
Free coffee under the Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after one year of employment
Education Benefit Program after one year of employment
Employer-paid medical, dental, and vision insurance for full-time Shift Leads
Sick time, as applicable by state law
Paid time off
Six paid holidays per year
Possible relocation compensation for qualifying candidates whose accepted job offer requires them to move