Shift Lead | Los Angeles

Blank Street•Los Angeles, CA

3d•Onsite

About The Position

Shift Leads at Blank Street set the standard for store operations and team performance. They lead the floor, keep shifts running smoothly, uphold high standards, and help ensure every customer has a welcoming and memorable experience. For Blank Street’s first Los Angeles location, Shift Leads will help establish the store’s culture, build team pride and camaraderie, and shape how the brand operates in a new city. The role combines people leadership, hospitality, product quality, and operational ownership. Shift Leads direct, coach, and support team members; train staff; address customer and team concerns; maintain cleanliness and organization; and manage procedures such as cash handling, inventory, waste tracking, and opening and closing. They also partner with Operations and Marketing on events and promotions.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift 25 pounds or more and stand for long periods.
Availability that meets the needs of the cafes.
Able to work full-time, 30–40 hours per week over 4–5 days, including 2 peak days (Friday, Saturday, or Sunday).
Authorized to work in the United States.
Able to lead, coach, and give clear direction to others.
Friendly, passionate about hospitality, and committed to leading by example in customer service.
Attentive to product quality, cleanliness, and organization.
Operationally minded, adaptable, calm under pressure, and solutions-oriented.
Passionate about coffee and/or matcha.
Able to foster a positive, respectful, inclusive team environment.

Nice To Haves

Hospitality, coffee, or beverage experience.
Weekend and holiday availability is preferred.

Responsibilities

Lead shifts by directing, coaching, and supporting the team while owning the floor.
Train new team members alongside the General Manager and Training Team.
Continue training team members as standards evolve, particularly in product quality, safety, and hospitality.
Provide consistent, welcoming, and engaging customer hospitality and encourage customers to become regulars.
Handle customer or team issues calmly, positively, and with a solutions-oriented approach.
Maintain a clean and organized environment in accordance with Local Department of Health and Blank Street standards.
Partner with Operations and Marketing on events and promotions to introduce the brand to new customers.
Master and apply company procedures, including cash handling, inventory, waste tracking, and opening and closing processes.
Set a positive example for the team and contribute to a respectful, inclusive, and supportive work environment.