Shift Lead (EveryDay Weed)

Vireo Health•Commerce City, CO

1d•Onsite

About The Position

The Shift Lead supports the Store Director and Assistant Manager in keeping store operations running smoothly, balancing adherence to policies, procedures, and operational guidelines with a positive customer experience. This is a non-supervisory role that contributes to the daily operation and overall success of the dispensary. The role provides customer service and product guidance, supports cash handling and transaction procedures, contributes to inventory management, and helps maintain a clean, organized store. The position is full-time at the Every Day Weed location in Commerce City, Colorado. The schedule varies according to business needs; stores operate seven days a week, including nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Must be at least 21 years of age.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Proficiency in cash handling and accurate basic math calculations.
Reliable, punctual, and possesses a strong work ethic.
Ability to lift 25 lbs. or more multiple times per day.
Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in Colorado.

Nice To Haves

Previous experience in a retail or customer service role is preferred.
Knowledge of cannabis and its products is a plus.

Responsibilities

Provide customers with a friendly and welcoming experience and assist them as needed.
Offer product information and guidance, answer questions, and help customers find suitable products.
Address customer inquiries and concerns and strive to ensure customer satisfaction.
Maintain a clean and organized store environment.
Collaborate with the team to suggest improvements based on customer feedback.
Assist with returns and exchanges.
Support staff training on proper cash handling and transaction procedures.
Work with colleagues on daily cash reconciliation and reporting.
Collaborate with the finance department to improve cash flow and financial efficiency.
Participate in routine cash register audits.
Help refine cash handling procedures and assist colleagues with advanced cash register functions.
Contribute to maintaining product quality and safety standards.
Help organize products for restocking and accessibility.
Collaborate with the inventory management team to maintain accurate inventory levels.
Assist with in-store promotions and sales strategies to manage inventory.
Monitor supply chain performance and identify process improvement opportunities.
Help report and analyze product trends and customer preferences.
Perform additional duties as needed to support overall operations.