SHIFT LEAD - NOW HIRING!

The Flame Broiler, Inc.•Fullerton, CA

3d•$21 - $22•Onsite

About The Position

The Shift Lead supports an environment where The Flame Broiler, Inc.’s values, culture, and operating standards can thrive. Under the supervision of the General Manager and Assistant General Manager, the Shift Lead communicates the brand’s vision and systems by carrying out operational procedures and keeping the brand at the forefront of restaurant operations. The role is expected to reflect the company’s values, culture, purpose, and guiding principles. The Shift Lead helps achieve sales and revenue goals, oversees assigned shifts, supports restaurant operations and team performance, and maintains cash-handling, safety, inventory, and service standards. The role also trains and coaches team members, communicates shift updates to managers, and helps resolve operational issues and guest complaints.

Requirements

Satisfactory certification in and demonstrated ability to perform all restaurant positions, including cashier, prep, and cook.
Successful completion of the company-approved Train-The-Trainer certification course.
Ability to lead shifts, assign tasks, monitor performance, and hold team members accountable.
Ability to train, coach, and provide performance feedback to team members.
Ability to resolve conflicts patiently and professionally and handle guest complaints promptly.
Ability to follow and enforce company standards, policies, cash-handling procedures, and safety practices.

Responsibilities

Work with the Assistant General Manager and General Manager to achieve sales and revenue goals and operate shifts toward those goals.
Monitor store revenue during assigned shifts and report sales to supervisors and the home office support team when necessary.
Carry out the Flame Broiler Shift Management 9 Touch Point module within the role’s areas of responsibility.
Help ensure the restaurant meets the standards of all areas of the 4 Pillars of Success operational evaluation.
Receive and organize bi-weekly inventory, checking that products are accurate and in acceptable condition.
Perform and enforce proper cash-handling procedures during assigned shifts.
Maintain the safety and security of the restaurant facility during assigned shifts.
Perform all restaurant positions, including cashier, prep, and cook, after achieving satisfactory certification.
Communicate sales initiatives and promotions to the team and monitor their progress during assigned shifts.
Report equipment repairs, damage, and replacement needs to a supervisor or corporate support team.
Monitor store waste and help troubleshoot problems and resolve operational inefficiencies in a timely manner.
Ensure team members follow company policies, standards, and assigned job responsibilities.
Communicate shift changes and occurrences to the incoming manager or in next-day reports, including call-outs, issues, successes, goals, revenue goals, and employee performance matters.
Complete shift handover communication to the Senior Team Lead and/or Assistant Team Lead when necessary.
Provide shift leadership by overseeing procedures, assigning tasks, and monitoring the job performance of supervised team members.
Evaluate team-member performance, provide feedback, and hold team members accountable for their roles and tasks.
Complete the company-approved Train-The-Trainer certification course and deliver training as directed.
Support the Assistant Team Lead and Senior Team Lead in certifying newly hired or promoted team members’ training and job competency.
Follow up with trainees during training shifts and monitor their progress.
Help ensure team members understand company standards and policies, and uphold and enforce those standards through effective leadership.
Follow company guidelines when recommending team members for promotion.
Coach supervised team members to improve performance and resolve conflicts patiently and professionally.
Handle and resolve guest complaints promptly when necessary during assigned shifts.
Help document employee attendance and punctuality records.
Communicate and ensure adherence to the company injury and illness prevention safety program.