SHIFT LEAD - NOW HIRING!

The Flame Broiler, Inc.•Lakewood, CA

3d•$21 - $21•Onsite

About The Position

The Shift Lead plays a supporting leadership role in creating an environment where The Flame Broiler, Inc.’s values, culture, and operating standards thrive. Under the supervision of the General Manager and Assistant General Manager, the Shift Lead communicates the brand’s vision and systems through the execution of operational procedures and keeps the brand at the forefront of restaurant operations. The Shift Lead oversees assigned shifts, helps achieve sales and revenue goals, monitors operations and team performance, and supports training and development. The role also includes maintaining safety, security, cash-handling, inventory, and operational standards; communicating shift updates and issues; and addressing guest complaints and operational problems.

Requirements

Satisfactory certification in and demonstrated ability to perform all restaurant positions, including cashier, prep, and cook.
Successful completion of the company-approved Train-The-Trainer certification course.
Ability to provide shift leadership, assign tasks, monitor performance, and hold supervised team members accountable.
Ability to train and coach team members and support certification of newly hired or promoted employees.
Ability to resolve conflicts patiently and professionally and handle guest complaints promptly.
Ability to follow and enforce company policies, operating standards, cash-handling procedures, and safety requirements.

Responsibilities

Work with the Assistant General Manager and General Manager to achieve company sales and revenue goals and operate shifts to meet those goals.
Monitor store revenue during assigned shifts and report sales to supervisors and the home office support team when necessary.
Execute the Flame Broiler Shift Management 9 Touch Point module within the role’s areas of responsibility.
Help ensure the restaurant meets the standards of all areas of the 4 Pillars of Success operational evaluation.
Receive and organize bi-weekly inventory, and check that received products are accurate and in acceptable condition.
Perform and enforce cash-handling procedures during assigned shifts.
Maintain the safety and security of the restaurant facility during assigned shifts.
Perform restaurant positions, including cashier, prep, and cook, as needed.
Communicate sales initiatives and promotions and monitor their progress during assigned shifts.
Report equipment repairs, damage, and items needing replacement to a supervisor or corporate support team.
Monitor store waste and help troubleshoot problems and resolve operational inefficiencies promptly.
Ensure team members follow company policies and performance standards during assigned shifts.
Communicate shift changes and occurrences to the incoming manager or in next-day reports, including callouts, issues, successes, goals, revenue goals, and employee performance matters.
Complete shift handover communications to the Senior Team Lead and/or Assistant Team Lead when necessary.
Provide shift leadership by overseeing procedures, assigning tasks, and monitoring supervised team members’ job performance.
Evaluate team member performance, provide feedback, and hold team members accountable for completing their roles and tasks.
Complete the company-approved Train-The-Trainer certification course and deliver training as directed.
Support the Assistant Team Lead and Senior Team Lead in certifying newly hired or promoted team members’ training and job competency.
Follow up with trainees during training shifts and monitor their progress.
Help ensure team members know and understand company standards and policies, and uphold and enforce those standards through effective leadership.
Follow company guidelines when recommending team members for promotion.
Coach supervised team members to improve performance and resolve conflicts patiently and professionally.
Handle and resolve guest complaints promptly when necessary during assigned shifts.
Help document employee attendance and punctuality records.
Communicate and ensure team members comply with the company injury and illness prevention safety program.