SHIFT LEAD - NOW HIRING!

The Flame Broiler, Inc.•Costa Mesa, CA

1d•$21 - $21•Onsite

About The Position

The Shift Lead plays a supporting leadership role in creating an environment where The Flame Broiler, Inc.’s values, culture, and operating standards can thrive. Under the supervision of the General Manager and Assistant General Manager, the Shift Lead communicates the brand’s vision and systems through operational procedures and keeps the brand at the forefront of restaurant operations. The Shift Lead supports sales and revenue goals, oversees restaurant operations and team members during assigned shifts, and helps maintain operational standards, safety, security, and effective communication. The role includes training and coaching team members, monitoring performance, and addressing guest and operational issues.

Requirements

Satisfactory certification in and demonstrated ability to perform all restaurant positions, including cashier, prep, and cook.
Successfully complete the company-approved Train-The-Trainer certification course.
Ability to provide shift leadership, oversee procedures, assign tasks, and monitor job performance.
Ability to evaluate performance, provide feedback, coach team members, and hold them accountable.
Ability to resolve conflicts patiently and professionally and handle guest complaints promptly.
Ability to follow and enforce company standards, policies, cash-handling procedures, and safety requirements.

Responsibilities

Work with the Assistant General Manager and General Manager to achieve company sales and revenue goals, and operate shifts to support those goals.
Monitor store revenue during assigned shifts and report sales to supervisors and the home office support team when necessary.
Execute the Flame Broiler Shift Management 9 Touch Point module within the role’s areas of responsibility.
Help ensure the restaurant meets the standards of all areas of the 4 Pillars of Success operational evaluation.
Receive and organize bi-weekly inventory; verify that received products are accurate and in acceptable condition.
Perform and enforce cash-handling procedures during assigned shifts.
Maintain the safety and security of the restaurant facility during assigned shifts.
Perform restaurant positions such as cashier, prep, and cook, having achieved satisfactory certification in each.
Communicate sales initiatives and promotions during assigned shifts and monitor their progress and success.
Report equipment repairs, damages, and items needing replacement to a supervisor or corporate support team.
Monitor store waste and help troubleshoot problems and resolve operational inefficiencies in a timely manner.
Ensure team members follow company policies and performance standards during assigned shifts.
Communicate shift changes and occurrences to the incoming manager or in next-day reports, including call-outs, issues, successes, goals, revenue goals, and employee performance matters.
Complete shift handover communications to the Senior Team Lead and/or Assistant Team Lead when necessary.
Provide shift leadership by overseeing procedures, assigning tasks, and monitoring the performance of supervised team members.
Evaluate team-member performance, provide feedback, and hold team members accountable for their assigned roles and tasks.
Complete the company-approved Train-The-Trainer certification course and deliver training as directed.
Support the ATL and STL in certifying the training and job competency of newly hired or promoted team members; follow up with trainees and monitor their progress.
Help ensure team members understand company standards and policies, and uphold and enforce those standards through effective leadership.
Follow company guidelines when recommending team members for promotion and coach supervised team members toward performance improvement.
Resolve conflicts patiently and professionally, and promptly handle guest complaints during assigned shifts when necessary.
Help document employee attendance and punctuality records.
Communicate and ensure adherence to the company injury illness prevention safety program.