Lead

Wingstop - Sizzling Platter • Cockeysville, MD

3d • Onsite

About The Position

The Shift Lead supports daily restaurant operations by supervising team members, ensuring operational standards are met, and delivering an exceptional guest experience. The role serves as a leader on duty and works closely with management to maintain performance, quality, and service standards. The Shift Lead leads and supports Crew Members during shifts, coaches and directs team members, resolves guest concerns, ensures food quality and safety, assists with opening and closing tasks, delegates work, supports onboarding, and performs Crew Member duties as needed. The position operates in a fast-paced restaurant and high-temperature kitchen environment with exposure to heat, noise, and kitchen equipment. Employees are expected to follow safety procedures and use appropriate protective equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Strong communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Dependable, accountable, and team-oriented.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods; lift and carry up to 50 pounds; bend, reach, stoop, and kneel frequently; and perform repetitive motions including hand and wrist movements.
• Follow safety procedures and use appropriate protective equipment.

Nice To Haves

• Previous restaurant or leadership experience preferred.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure food quality, accuracy, and presentation meet Wingstop standards.
• Monitor and enforce food safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.
• Delegate tasks effectively to maintain efficiency during peak business periods.
• Support training and onboarding of new team members.
• Maintain a safe and organized work environment.
• Step into Crew Member responsibilities as needed.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid time off (where applicable under state/local law)
• Professional Development Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed