Full-Time Shift Lead – Fort Wayne, IN

Dutch Bros•Fort Wayne, IN

About The Position

At Dutch Bros Coffee, the Shift Lead upholds the company’s vision, culture, and core values on every shift and serves as a leader within the shop. The role communicates internal and external feedback to leadership and handles operational work so the crew can focus on company values and customer experience. The Shift Lead leads the experience for Broistas and customers, supports shift operations, and models the Broista role. Responsibilities include helping resolve problems, preparing the crew for promotions, training new Broistas in operational and cultural expectations, and supporting shop inventory, setup, cleanliness, and quality assurance processes. The role also communicates wins and improvement opportunities to shop leaders and follows company policies and procedures. The position requires availability for at least 32 hours per week and a flexible schedule that may include early mornings, evenings, and weekends. Compensation is $10.00 per hour in base pay, plus average tips of $5.75 per hour; actual tips may vary. Qualifying candidates may be eligible for relocation compensation if accepting an offer requires moving.

Requirements

No disciplinary action within the past 90 days; disciplinary action is defined as a coaching conversation resulting in completed formal documentation with signatures.
Successfully completed the most recent flowcheck with a score of at least 90% and on time.
Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Be available to work a minimum of 32 hours per week and a flexible schedule that may include early mornings, evenings, and weekends.
Be able to work Shift Lead shifts and attend shop meetings and culture-building events.
Demonstrate strong communication, emotional intelligence, resilience, optimism, and a student mindset.

Nice To Haves

Six months of Broista experience at Dutch Bros is preferred.

Responsibilities

Uphold Dutch Bros’ vision, culture, and core values on every shift.
Communicate appropriate information and feedback to shop leaders and communicate expectations to the crew.
Cultivate the Dutch Bros atmosphere and standards, help solve problems, and ensure Broistas meet expectations.
Manage shifts and ensure Broistas are prepared for specials and promotions with the right energy and attitude for customers.
Model and meet all expectations of the Broista role and demonstrate expertise in drink and operational fundamentals.
Train new Broistas operationally and culturally, provide a fun-loving environment, and cover all aspects of the Manifesto during training.
Support the Shop Manager and Shop Lead with inventory management and other delegated duties.
Prepare the next shift by counting tills, making bank deposits, restocking and putting away products, and meeting cleanliness standards.
Attend mandatory meetings and shop meetings, participate in culture-building events, know available resources, and follow company policies and procedures.
Assist with shop setup and cleanliness standards.
Support follow-up on Quality Assurance inspections and the accountability process.
Demonstrate the Broista and Shift Lead leadership expectations.

Benefits

Free Dutch Bros swag.
Free coffee under the Employee Drink Policy.
Paid volunteer hours.
Employee Assistance Program.
Access to a Financial Wellness Platform.
401(k) eligibility after one year of employment.
Education Benefit Program after one year of employment.
Employer-paid medical, dental, and vision insurance for full-time Shift Leads.
Sick time, as applicable by state law.
Paid time off.
Six paid holidays per year.
Qualifying candidates may be eligible for relocation compensation if accepting a job offer requires them to move.