Full-Time Shift Lead – Fort Wayne, IN

Dutch Bros Coffee•Fort Wayne, IN

4d•Onsite

About The Position

As a Shift Lead at Dutch Bros Coffee, you ensure the company’s vision, culture, and core values are upheld on every shift. You serve as a leader within the shop, communicate feedback to leadership, and take on operational work that enables the crew to focus on delivering a positive customer experience. You lead and support Broistas on shift, model the Broista role, train new employees, and help maintain shop operations, inventory, cleanliness, and quality standards. The role requires availability for at least 32 hours per week and a flexible schedule that may include early mornings, evenings, and weekends.

Requirements

No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Successfully complete the most recent flowcheck with a score of 90% or better and complete it on time.
Obtain and maintain a Food Handler Permit or Certification as required by state and local regulations.
Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Be available to work a minimum of 32 hours per week.
Be available for a flexible, changing schedule that may include early mornings, evenings, and weekends.
Demonstrate all Broista Levels of Leadership expectations, including anchors and level-up arrows.

Nice To Haves

Six months of Dutch Bros Broista experience is preferred.

Responsibilities

Lead the on-shift experience for Broistas and help ensure customers receive a positive experience.
Cultivate Dutch Bros atmosphere and standards, ensure Broistas meet expectations, and help solve on-shift problems.
Manage shifts, preparing Broistas for specials and promotions and supporting the right energy and attitude toward customers.
Model the expectations of the Broista role and demonstrate expertise in drink and operational fundamentals.
Train new Broistas operationally and culturally, including covering all aspects of the Manifesto.
Assist the Shop Manager and Shop Lead with inventory management, shop support, and delegated duties.
Prepare the next shift by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
Communicate with managers and share wins and opportunities for improvement with shop leaders.
Attend mandatory meetings, know available resources, and follow company policies and procedures in the Shift Lead Field Guide and Employee Handbook.
Assist shop leaders with inventory, shop setup, cleanliness standards, and follow-up on Quality Assurance inspections and accountability.
Communicate relevant information to leaders and communicate expectations to the crew while on shift.
Be available for Shift Lead shifts, shop meetings, and culture-building events.

Benefits

Free Dutch Bros swag.
Free coffee under the Employee Drink Policy.
Paid volunteer hours.
Employee Assistance Program.
Access to a Financial Wellness Platform.
401(k) eligibility after one year of employment.
Education Benefit Program after one year of employment.
Employer-paid medical, dental, and vision insurance for full-time Shift Leads.
Sick time, as applicable by state law, for full-time Shift Leads.
Paid time off for full-time Shift Leads.
Six paid holidays per year for full-time Shift Leads.
Qualifying candidates may be eligible for relocation compensation upon accepting an offer requiring relocation; the amount varies based on distance and other variables.