Shift Lead (2057)

Domino's Franchise•West Bend, WI

14h

About The Position

The Shift Lead is responsible for everything that happens during a shift, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, store cleanliness, marketing, profitability, and adherence to company policies and standards. The role sets an example for the crew, works to a schedule, and supports great customer service, attendance, and punctuality. The position also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes delivery duties and related driving qualifications and physical demands.

Requirements

Ability to exercise judgment, perform math, and multitask.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers in person and by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
For delivery duties: valid driver's license with a safe driving record meeting company standards.
For delivery duties: access to an insured vehicle that can be used for delivery.
For delivery duties: navigational skills to read a map and locate addresses in the designated delivery area.
For delivery duties: ability to navigate adverse terrain, including multi-story buildings and other delivery sites, while carrying products.

Responsibilities

Oversee everything that happens during the shift.
Manage staffing, paperwork, cost controls, cash control, inventory, and food management.
Maintain customer relations and provide great customer service.
Work to a schedule and uphold the store's image, standards, and company policies.
Support attendance and punctuality, store cleanliness, marketing, and profitability.
Operate equipment, stock ingredients, prepare products, process telephone orders, take inventory, and complete associated paperwork.
Clean equipment and the facility approximately daily.
When performing delivery duties, deliver products to customers, deliver flyers and door hangers, and drive within the designated delivery area.