Shift Lead

Walgreens•El Mirage, AZ

About The Position

The Shift Lead supports store operations in the absence of store management, including opening and closing the store, handling cash, preparing the sales floor and stockroom for business, and opening the back door for deliveries. The role provides a distinctive customer experience, assists with operational and inventory tasks, helps maintain store conditions and regulatory compliance, and communicates management-assigned tasks to team members. The Shift Lead also completes required training and reports disciplinary issues and customer complaints to management.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including completing system start-ups, handling cash, and ensuring the floor and stockroom are ready for the business day.
Open the store's back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer-service best practices, including courteous interpersonal habits and proactive assistance.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including reviewing and receiving orders and opening the back door for deliveries.
Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Complete basic department pricing and daily price changes, maintain proper signage, and complete pricing tasks required by local regulations or compliance programs.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain a clean, neat, orderly store inside and outside; request repairs when needed in the manager's absence or as requested.
Assist with food separation and product placement according to policy, rotate consumable stock using first-in, first-out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws governing regulated products, including alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.