Domino's hourly Shift Lead: Moses Lake - 402 E Broadway

Domino's Franchise•Moses Lake, WA

1d•Onsite

About The Position

The Shift Lead is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store standards, cleanliness, marketing, and profitability. The role requires setting an example for the crew, following company policies and procedures, and ensuring the team does the same. It also involves general store-team duties such as operating equipment, stocking ingredients, preparing products, handling telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. The position includes customer service and order-processing responsibilities, and may include delivering products, flyers, and door hangers. On-the-job orientation and training are provided. The work can involve standing for most tasks, walking, lifting and carrying supplies, climbing stairs, bending, reaching, and using hands continuously. Work conditions include varying temperatures, food odors, cornmeal dust, hot surfaces and tools, cramped spaces, moving mechanical parts, and sometimes adverse weather.

Requirements

Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Ability to comprehend and give correct written instructions.
Ability to communicate with customers and co-workers in person and by telephone.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
For delivery duties: valid driver's license with a safe driving record meeting company standards.
For delivery duties: access to an insured vehicle that can be used for delivery.

Responsibilities

Oversee all activity during the shift and direct crew members.
Manage staffing, paperwork, cost controls, cash control, inventory, and food management.
Work to a schedule and maintain store standards, cleanliness, and a professional image.
Provide great customer service and manage customer relations.
Support marketing and profitability.
Follow all policies and procedures and expect the same from the crew.
Operate store equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete paperwork, and clean equipment and the facility.
Deliver products by car to customers, and deliver flyers and door hangers when assigned.