Territory Manager - Moses Lake, WA

US Foods•Moses Lake, WA

About The Position

The Territory Manager serves as a strategic ambassador to multi-unit local sales customers. The role strengthens customer relationships by increasing share of wallet and proactively managing the risk of lost business. It works with Local Sales leaders and New Business Managers to identify opportunities and drive growth. The assigned customer portfolio is primarily contract customers, with flexibility to support independent customers. The position is field-based, with frequent customer visits in variable weather and temperature conditions. The Territory Manager uses the company's online platforms to manage accounts and performance, coordinates with supply chain and merchandising on inventory and route efficiencies, and communicates with customers about performance, products, programs, and market trends. Driving a personal motor vehicle is required for customer visits. Overnight travel may be required for trainings, meetings, or other company events.

Requirements

At least three years of experience in sales and distribution.
Exceptional customer service and interpersonal skills.
Competitive spirit and results-driven mentality.
Ability to thrive in a fast-paced environment, balance competing priorities, and maintain a high standard of service and accountability.
Experience using quantitative and qualitative research data.
Excellent oral and written communication, customer service, and presentation abilities.
Demonstrated problem-solving ability and negotiation skills.
Familiarity with Microsoft Office products such as Excel and PowerPoint.
Ability to occasionally lift or carry up to 75 pounds.
Valid driver's license and a motor vehicle record in good standing.
High school diploma or equivalent.

Nice To Haves

Foodservice sales and distribution experience.
Restaurant operations experience.
Bachelor's degree.

Responsibilities

Own the full relationship for assigned customers, primarily contract customers, with flexibility to support independent customers.
Execute customer penetration and retention strategies by identifying growth opportunities, managing attrition, and building long-term relationships.
Partner with supply chain and merchandising on inventory planning and route efficiencies.
Work with the leader to balance customer visits with inventory management and ensure customers have appropriate inventory levels.
Use online platforms such as MOXe, SOUS, and Sigma to manage accounts, track performance, and prioritize actions.
Communicate with customers about mutual performance, new products, programs, and market trends, including through periodic formal business reviews.
Drive a personal motor vehicle for regular check-ins, site visits, and follow-ups to ensure customer satisfaction.
Perform other duties as assigned by the manager.