Shift Coordinator - 1933 Restaurant & Tavern

Hershey Entertainment & Resorts Careers • Hershey, PA

13d • Onsite

About The Position

The Shift Coordinator provides leadership and supervision to front-of-house restaurant staff and assists in managing an assigned restaurant at The Hotel Hershey. During shifts, the coordinator oversees hosts, waitstaff, server assistants, and bar-area employees; supports guest service and hospitality standards; and serves as a liaison to management. The role also assists with scheduling, timekeeping, data entry, staff training, and cross-training. The position may require managing Room Service and Chef's Market simultaneously.

Requirements

• At least 1 year of Food & Beverage experience.
• Must be 18 years of age or older.
• Obtain RAMP and ServSafe Manager certifications after employment.
• Ability to anticipate guest needs and respond promptly.
• Ability to exercise clear judgment in pressure situations and remain professional.
• Ability to model the Hotel’s standards, policies, and procedures.
• Ability to work without direct supervision and multitask while managing Room Service and Chef's Market simultaneously.
• Proven employee and guest relations, problem-solving, and organizational skills.

Responsibilities

• Supervise hosts, waitstaff, server assistants, and bar-area employees during shifts.
• Provide employee feedback and guidance, and adjust work assignments to meet changing business needs.
• Monitor and enforce front-of-house health, safety, and sanitation standards.
• Maintain guest service and hospitality standards by interacting with guests and monitoring employees on the floor.
• Ensure service standards established by management are properly followed.
• Conduct regular table touches to gather guest feedback.
• Observe and report day-to-day issues or concerns to management and provide feedback to support solutions.
• Assist the manager with weekly administrative work, including scheduling and timekeeping.
• Perform data entry and other assistance as requested.
• Observe management to learn and cross-train.
• Conduct food service and other training for front-of-house staff, modeling guest-friendly service.
• Perform other duties as assigned.

Benefits

• Free admission to Hersheypark.
• Discounts.
• Medical coverage beginning the first day of the month after employment begins.
• Dental coverage beginning the first day of the month after employment begins.
• Vision coverage beginning the first day of the month after employment begins.
• 401K contribution.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed