Shift Coordinator, Humanoid Robot Operations (Swing)

Figure•Santa Clara, CA

About The Position

Figure is an AI robotics company developing autonomous, general-purpose humanoid robots for home and commercial markets. Headquartered in San Jose, California, the company aims to ship humanoid robots with human-level intelligence. The Shift Coordinator leads the Humanoid Robot Operator team and owns shift results. The role sets priorities, keeps robots operating for commercial use cases, resolves operational problems, and provides the day team with a clear and accurate shift report. The coordinator makes independent decisions when engineering support is limited, investigates missed targets, and seeks improvements when targets are met. The role also includes hands-on robot operation as needed. The regular swing shift is 2:30 PM to 11:00 PM, on a five-day workweek that includes a weekend shift and two days off. Initial training is described as a one-week process at company headquarters, Monday through Friday, 9:00 AM to 5:30 PM. The posting also mentions training Monday through Friday, 7:30 AM to 4:00 PM. The US base pay rate is $35.00 per hour. The position is contract-to-hire, with the goal of transitioning to full-time employment.

Requirements

At least 3 years of experience in a leadership role, such as shift lead, supervisor, coordinator, or team lead.
Experience in manufacturing, field operations, lab operations, or a similar fast-paced environment.
A demonstrated record of owning team results, meeting targets, improving metrics, and holding oneself and others accountable.
Ability to make sound independent decisions under pressure.
Excellent written and verbal communication, including clear shift reporting and effective escalation to technical teams.
Experience working with robots or troubleshooting mechanical or electromechanical systems.
Familiarity with Jira or a similar ticketing or tracking tool.
Willingness to give and receive constructive feedback and pursue continuous improvement.
Ability to stand for more than 8 hours per day and physically manage humanoid hardware.
Ability to safely lift, carry, and maneuver equipment or humanoid hardware weighing up to 50 pounds independently.
Ability to stand and move throughout the work area for an entire 8-plus-hour shift, excluding meal and rest breaks.
Capacity for frequent bending, reaching, stooping, and fine motor manipulation of robot hardware.
Availability for a five-day workweek that includes a mandatory weekend shift, with two days off.

Nice To Haves

Experience leading overnight or off-hours teams.
Background in robotics, automation, or a hardware startup environment.
Experience building or improving operational processes, standard operating procedures, or performance tracking.
Passion for helping scale the deployment of learning humanoid robots.

Responsibilities

Lead, schedule, and direct shift operators, including robot and station assignments, coverage, and shift priorities.
Own shift performance, including robot uptime, task throughput, and on-time completion of the customer use case.
Report shift results and missed targets at the end of every shift.
Act as the first escalation point for robot failures, safety concerns, and operational blockers; triage issues and decide whether to continue, pivot, or stand down.
Track, document, and escalate issues to the appropriate engineering team in Jira, maintaining a high standard for ticket quality.
Conduct structured handoffs with the next shift's leadership.
Coach operators in real time, provide direct feedback, support onboarding and training, and promote accountability and continuous improvement.
Identify recurring failures and process gaps and drive fixes with engineering and operations leadership.
Enforce and model robot-operation safety procedures.
Maintain work-area cleanliness and organization and ensure compliance with equipment and robot maintenance procedures, including bring-up and shutdown.
Operate robots hands-on when needed.