Shelter Specialist (CCACS/Brookside)
About The Position
The Shelter Specialist works in the Contra Costa Adult Continuum of Services (CCACS), a program of Contra Costa Health Services’ Health, Housing and Homeless Services Division in partnership with Heluna Health. CCACS provides safe interim housing and comprehensive services to help homeless adults secure permanent housing and end their homelessness. The role supervises adult shelter clients and supports access to safe housing, meals, and services. It includes conducting applicant intakes, helping manage day-to-day shelter services, supporting engagement activities, communicating with clients and other parties, and maintaining case records and incident documentation. The Shelter Specialist also helps keep the facility clean and welcoming, conducts hourly site walkthroughs, stocks program supplies, and responds to emergencies. When onsite management is absent, the specialist contacts on-call management during evening and weekend hours. The position requires a high school diploma or GED and at least one year of experience working with vulnerable or special populations, including people experiencing homelessness. Candidates must pass a criminal and fingerprint background check.
Requirements
- High school diploma or GED.
- At least one year of experience working with vulnerable or special populations, including individuals experiencing homelessness.
- Knowledge of the community and the circumstances of unhoused people, homeless services, and/or runaway youth.
- Effective communication skills and the ability to work independently and cooperatively.
- Thorough knowledge of homelessness, mental health, substance abuse, HIV, and cultural diversity issues.
- Must pass a criminal and fingerprint background check.
Nice To Haves
- Bilingual and bicultural in Spanish.
- Lived experience of homelessness and/or accessing behavioral health services.
- Previous experience or training in street outreach and clinical case management.
- Knowledge of Contra Costa County and community resources.
- Knowledge of the Contra Costa emergency provider network.
- Prior experience with documentation and billing procedures.
Responsibilities
- Supervise adult homeless clients in an emergency shelter and support their access to safe housing, meals, and services.
- Conduct intakes of adult applicants to assess housing needs and support and benefits services.
- Develop and manage day-to-day emergency shelter services.
- Supervise engagement activities that help build a healthy and safe group living environment.
- Communicate verbally and in writing with adult clients, staff, law enforcement, and others to determine shelter needs.
- Maintain case records and files documenting work performed on behalf of clients, including incident reports.
- Perform light housekeeping and general cleanup of indoor and outdoor spaces, and stock program supplies as needed.
- Respond to emergency incidents, including medical, mental health, violent, and other unanticipated events, and evacuations.
- Conduct and document hourly walkthroughs inside and outside the site to support a safe and comfortable living environment.
- Report unsafe or unusual occurrences and seek immediate assistance; contact on-call management during evening and weekend hours when onsite management is absent.
- Attend mandatory meetings and trainings.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
