Shelter Specialist

MERCY HOUSE•Bakersfield, CA
•$21 - $21•Onsite

About The Position

The Shelter Specialist provides supportive services and logistical support to the Emergency Shelter Program during designated shifts. The role supports a safe, client-focused environment and helps guests make progress toward housing through quality, trauma-informed services. Duties include helping set up and maintain the shelter, keeping the facility clean and safe, conducting neighborhood patrols, assisting with administrative records and reporting, and supporting guest services and program activities as needed. The position is part time, non-exempt, and based at the Brundage Lane Navigation Center in Bakersfield, California. The stated schedule is Saturday and Sunday, 1:00 p.m.–9:00 p.m.; Monday, 3:00 p.m.–9:00 p.m.; and Tuesday, 4:00 p.m.–11:00 p.m. The pay rate is $21.00 per hour.

Requirements

  • High tolerance and understanding for people seeking services with urgent, multiple case-management and health needs.
  • Ability to maintain a client-focused, trauma-informed, and housing-focused shelter approach.
  • Ability to perform crisis intervention as needed.
  • Ability to work effectively with a diverse population.
  • Ability to plan, organize, and prioritize duties.
  • Ability to communicate information and instructions clearly, verbally and in writing.
  • Ability to maintain a positive, professional, and safe environment while on duty.
  • Ability to establish and maintain effective working relationships.
  • Dependability, responsibility, and effective, respectful communication.
  • Ability to lift up to 50 pounds.
  • Ability to stand for prolonged periods and work in a fast-paced environment.

Nice To Haves

  • Fluency in Spanish is of significant value.

Responsibilities

  • Assist with shelter activities to support quality, guest-focused, trauma-informed service delivery.
  • Encourage shelter guests and discuss their progress toward housing.
  • Assist with shelter setup and maintenance.
  • Maintain facility cleanliness and safety, including emptying trash cans and cleaning spills.
  • Assist with receiving and verifying vendor orders and completing tally sheets.
  • Post and update signs and service calendars.
  • Set up and monitor audio equipment.
  • Organize supplies and address facility needs.
  • Conduct neighborhood patrols to minimize potential impacts on the surrounding community.
  • Assist with detailed daily summary sheets, record keeping, and reporting.
  • Assist with guest services and program activities as needed.
  • Complete ad hoc projects assigned by the Supervisor.
  • Provide crisis intervention as needed.

Benefits

  • Flexible medical coverage options
  • Voluntary dental, vision, life, accident, critical illness, and hospital insurance
  • Paid time off (vacation and sick pay)
  • Flexible Spending Account
  • Employee Assistance Program
  • 403(b) savings plan with up to 3% company matching
  • Paid on-the-job training and orientation
  • Mileage reimbursement
  • Referral bonus program
  • Opportunities for career growth
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