Shelter Specialist (Interim)

MERCY HOUSE•Ventura, CA
•$21 - $21•Onsite

About The Position

The Shelter Specialist provides supportive services and logistical support to the Emergency Shelter Program during designated shifts. The role helps maintain a safe, client-focused, trauma-informed, and housing-focused environment for shelter guests. Duties include helping set up and maintain the shelter, keeping the facility clean and safe, supporting shelter activities and guest services, and conducting neighborhood patrols. The position also assists with administrative tasks, record keeping, and reporting. This is a full-time, non-exempt interim position at The Arch in Ventura, California, with an expected end date of February 3, 2027, subject to change. The schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m. The pay rate is $21.00 per hour.

Requirements

  • Demonstrate tolerance and understanding toward individuals presenting with urgent, multiple case management and health needs.
  • Provide client-focused, trauma-informed, and housing-focused shelter support.
  • Ability to perform crisis intervention as needed.
  • Ability to work effectively with a diverse population.
  • Ability to plan, organize, and prioritize duties.
  • Ability to communicate information and instructions clearly, verbally and in writing.
  • Ability to maintain a positive, professional, and safe environment while on duty.
  • Ability to establish and maintain effective working relationships with others.
  • Dependability, responsibility, and effective, respectful communication.
  • Ability to lift up to 50 pounds.
  • Ability to stand for prolonged periods and work in a fast-paced environment.

Nice To Haves

  • Fluency in Spanish is of significant value.

Responsibilities

  • Assist with implementing shelter activities to provide quality, guest-focused, and trauma-informed services.
  • Encourage shelter guests and discuss their progress toward housing.
  • Assist with shelter setup and maintenance.
  • Maintain facility cleanliness and safety, including emptying trash and cleaning spills.
  • Receive and verify vendor orders and complete tally sheets.
  • Post and update signs and service calendars.
  • Set up and monitor audio equipment.
  • Organize supplies and address facility needs.
  • Conduct neighborhood patrols to minimize potential impact on the surrounding community.
  • Complete detailed daily summary sheets and assist with record keeping and reporting.
  • Assist with guest services and program activities as needed.
  • Complete ad hoc projects as assigned by the Supervisor.
  • Provide crisis intervention as needed.
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