Interim Quality Specialist

CSL • Albuquerque, NM

23h

About The Position

The Interim Quality Specialist provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes and ensuring compliance with CSL Operating Procedures and applicable local, state, and federal requirements. The role supports operational and quality requirements by ensuring training, SOPs, processes, and other regulatory or company directives are followed. It reports compliance status data to operational quality management, collaborates with center management on continuous improvement plans, and supports audit activities. The specialist may represent the center during internal and external audits and may stop operations or shipments to address quality concerns. The role also coordinates and manages center-level training activities, policies, and processes.

Responsibilities include reviewing and releasing shipments and associated documents; reviewing center records; investigating deficiencies; determining, documenting, and following up on corrective actions; and maintaining personnel training documents and the Learning Management System. The specialist schedules, coordinates, and monitors training, conducts process assessments and audits, communicates non-conformities, and supports continuous improvement in quality, safety, and training. The role also promotes safety and environmental policies, maintains a clean and efficient work environment, follows company procedures and applicable laws, protects confidential information, and assists with other assignments as requested.

Requirements

• High school diploma or equivalent required.
• At least one year of leadership experience or equivalent experience in a regulated environment.
• Strong customer service skills.
• Strong critical reasoning, decision-making, and problem-solving skills.
• Organizational skills and attention to detail to manage multiple tasks, short deadlines, interruptions, and shifting priorities.
• Understanding of Quality Systems and/or regulated training requirements.
• Ability to maintain confidentiality of personnel, donor, and center information.
• Ability to stand and walk for approximately 80% of the time and sit for approximately 20% of the time.
• Ability to reach, bend, kneel, and perform work requiring a high level of manual dexterity.
• Ability to see and speak with customers and observe equipment operation.
• Occasional ability to lift and carry up to 25 pounds.
• Ability to work with the public, including occasionally interacting with dissatisfied individuals, and tolerate exposure to hot and cold temperatures, sudden temperature changes, freezers, and various odors.

Nice To Haves

• Associate or bachelor's degree in business administration or biological sciences.

Responsibilities

• Perform final quality assurance review and release of shipments and associated documents to ensure they meet customer specifications.
• Review center records for thoroughness, accuracy, and timeliness; investigate regulatory deficiencies and determine, document, and assess the effectiveness of corrective actions.
• Maintain and review plasma center personnel training documents and the Learning Management System for compliance, data integrity, reporting, and analysis.
• Schedule, coordinate, and monitor new-hire, annual, and retraining activities, ensuring current training materials are used.
• Collaborate with center management and the Assistant Manager of Quality on retraining, continuous improvement plans, and operational or quality issues.
• Conduct periodic process assessments and internal audits; investigate deficiencies, develop corrective action plans, communicate non-conformities, and support audit responses.
• Initiate, investigate, and close Trackwise reports in a timely manner, and follow up to confirm corrective actions are implemented and effective.
• Promote and support health, safety, and environmental policies and practices, and comply with applicable SOPs, company policies, and regulations.
• Assist plasma center staff with special projects and perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED