Shelter Shift Lead

Friends of Switchpoint Inc•Saint George, UT

About The Position

Friends of Switchpoint is a nonprofit organization serving individuals, families, and veterans experiencing poverty and homelessness. The Shelter Shift Lead oversees daily shelter operations and supports residents while leading assigned-shift activities. Duties include client intakes and admissions, documentation, room checks, chore coordination, medication oversight, volunteer supervision, meal support, and distribution of personal care items in accordance with policy. The Shift Lead helps maintain a safe, respectful, and organized shelter environment through crisis intervention, safety planning, de-escalation, enforcement of community living guidelines and professional boundaries, and completion of program exit procedures. The role also supports staff supervision, training, and scheduling; maintains accurate daily logs and incident reports; communicates with site leadership and partner organizations; and helps keep shelter buildings and grounds clean and safe. The position reports to the Site Manager and collaborates with the Site Director, other shift leads, and assigned staff.

Requirements

At least 2 years of experience in human services or a similar field.
Knowledge of domestic violence, mental health, and substance abuse issues.
Positive, compassionate attitude and sensitivity, with the ability to work well with others in a close residential setting.
Ability to model positive behavior and appropriate boundaries and use sound judgment during crises.
Excellent interpersonal, written, and verbal communication skills.
Proficiency in Microsoft Office Suite and Google Docs.
Commitment to serving homeless families and to Switchpoint’s mission, vision, and guiding principles.
Ability to lead and coordinate staff on an assigned shift, including scheduling and supervision.

Nice To Haves

Previous experience working with the homeless population in a shelter environment is highly preferred.

Responsibilities

Report to the Site Manager and communicate concerns, feedback, and operational information relating to clients, staff, and site operations.
Understand and implement Switchpoint’s mission, vision, and guiding principles, and follow organizational policies and procedures.
Maintain a calm demeanor and model positive behavior, kindness, compassion, accountability, and appropriate professional boundaries.
Participate in staff meetings as assigned.
Work with the team to oversee daily site operations and maintain the grounds and buildings.
Lead, train, and communicate with staff on the assigned shift; provide clear supervision and promote consistency and unity.
Check in with team members, provide feedback and coaching, follow up on goals, and complete Personal Improvement Plans when warranted.
Create the schedule for the assigned shift by the Sunday before each week, ensure sufficient staffing, and follow scheduling and absence procedures; obtain Site Director approval for overtime.
Conduct client intakes as needed and clearly communicate site rules and regulations.
Coordinate and communicate with other agencies and organizations serving clients.
Promote a safe and healthy environment for residents and provide crisis intervention, de-escalation, and conflict resolution as needed.
Complete assigned shift duties, including maintaining a clean and safe site.
Report critical incidents immediately to the Site Director and complete incident reports within 12 hours.
Document shift activities in daily logs and ensure the team reviews the logs regularly.
Carry out shelter activities such as admissions, room checks, chore coordination, medication oversight, volunteer supervision, meal support, and distribution of personal care items in accordance with policy.
Complete program exit procedures, maintain confidentiality, conduct perimeter checks, support housekeeping, document phone communications, and promptly report suspected neglect or abuse.