Shelter Generalist: Family Shelter (Swing Shift FT)

The Rescue Mission•Tacoma, WA

2d•$20 - $22•Onsite

About The Position

The Shelter Generalist at Tacoma Rescue Mission’s Family Shelter maintains a safe, clean, hospitable, and dignifying environment for guests and residents. The role assists in providing trauma-informed, person-first, and grace-based services to people seeking the Mission’s care. The position works with residents, guests, volunteers, donors, and team members, and supports shelter operations and the organization’s mission. The Mission is a faith-based nonprofit that provides emergency shelter and meals, supportive housing, and addiction recovery programs in Pierce County. This is a full-time swing-shift role scheduled Sunday through Thursday, 3 p.m. to 11 p.m., at the Adams Street Family Campus. Exact location details will be disclosed during the hiring process. The work is in an office environment with light custodial duties and involves interacting relationally with people from diverse backgrounds.

Requirements

Experience working with or serving alongside marginalized communities.
Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
Effective de-escalation skills.
Ability to work in and respond effectively to a fast-paced, high-stress environment.
Ability to accomplish multiple tasks within a short time.
Clear and effective written, verbal, and electronic communication skills.
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment through thoughtful interactions and communication.

Responsibilities

Greet guests, residents, volunteers, donors, and team members warmly and foster healthy relationships.
Engage with residents, complete intake procedures and assessments, and provide or refer them to resources.
Oversee shelter activities and ensure rules and protocols are followed and residents are comfortable and safe.
Respond to reasonable resident requests to support their comfort and satisfaction.
Conduct shelter and campus walkthroughs at least every two hours to check the safety of the property and its inhabitants.
Research and maintain knowledge of community services and resources for residents and guests.
Answer incoming calls, assist callers, and route them to appropriate parties.
Receive donations on behalf of TRM and provide receipts when requested.
Perform general cleaning, including laundry, trash removal, sweeping, mopping, vacuuming, and sanitizing surfaces.
Enter resident data into databases daily.
Maintain the Shelter Generalist Shift Log with daily events, potential hazards, and requests met.
Collect, organize, stock, and inventory shelter supplies, and notify management of needed items.
Complete incident reports and work requests as needed and inform management.
Turn over resident quarters by cleaning and sanitizing units or beds and completing necessary laundry.
Conduct regularly scheduled unit and dorm checks.
Maintain resident confidentiality and store and dispose of documents according to TRM standards.
Administer urinalysis and breathalyzer tests for shelter guests as needed.
Model organizational values in support of the Mission’s work and perform other duties as assigned.