Shelter Monitor - NOC Shift

5Cities Homeless Coalition • Grover Beach, CA

12d • Onsite

About The Position

Shelter monitors provide oversight at a Cabin transitional shelter and help maintain the health and safety of adults residing there. They assist with meals, participant interaction, and facility set-up and clean-up. The facilities operate 24 hours a day across three 8-hour shifts. This opening is for the NOC shift, 11:00 p.m. to 7:30 a.m., with Tuesday and Wednesday off. A $1 per hour differential applies to hours worked between 6:00 p.m. and 7:00 a.m.

This is a full-time, non-exempt hourly position scheduled for 40 hours per week. The role requires regular attendance and the ability to respond quickly and effectively to crises and potentially hostile situations. The employee will work with individuals and families in crisis, including people who may be ill, use alcohol or drugs, or have limited attention to personal hygiene and safety practices. The work environment may involve unpleasant sensory demands, moderate noise, stress under pressure, and outdoor conditions, including uneven or harsh terrain and exposure to all types of weather for several hours.

5Cities Homeless Coalition expects employees to work with a diverse workforce, perform safely, collaborate with coworkers and supervisors, and contribute to the organization’s mission of strengthening the community by mobilizing resources, fostering hope, and advocating for unhoused people and those facing homelessness. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

• Ability to work effectively with homeless individuals from diverse backgrounds and with varying abilities.
• Interest in helping volunteers and participants feel welcome while maintaining a safe environment.
• Ability to develop rapport, provide information, and make referrals with sensitivity to cultural issues.
• High initiative, effort, and commitment to completing assignments efficiently.
• Excellent time-management skills and ability to work with minimal supervision.
• Successful completion of a background screening.
• Current tuberculosis test.
• Reliable transportation, a valid California driver license, proof of auto insurance, and eligibility for employer insurance coverage.
• CPR/First Aid certification.
• Ability to tolerate being outdoors in all types of weather for several hours at a time.
• Ability to perform job activities that may include sitting, standing, walking, stooping, kneeling, climbing stairs, driving, carrying and lifting 20 pounds, computer keyboard use, and telephone calls.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Bilingual Spanish.
• Previous experience with social services and/or homeless programs.

Responsibilities

• Welcome participants, record attendance, and monitor their movement.
• Maintain a safe, friendly, supportive, and inviting environment.
• Work compassionately with people who have difficulty engaging with service providers.
• Resolve conflicts among participants and de-escalate potentially violent situations.
• Monitor participant activities and food distribution.
• Assist volunteers bringing and serving food to homeless clients.
• Set up tables for food service and distribute bedding, warm clothing, and other amenities.
• Ensure participants follow rules, especially those related to unsafe behavior; notify public safety personnel when needed.
• Respond appropriately to emergencies.
• Maintain accurate daily records and complete required reports using company databases, computer systems, and other technology.
• Keep the facility clean and orderly.
• Provide the supervisor with shift updates, including participant counts, supply needs, and incident reports.
• Maintain regular, routine attendance.
• Perform other duties as assigned.

Benefits

• Health benefits beginning on the first day of the month following two months from the date of hire; the employer covers the employee-only Silver level PPO plan, Dental PPO, and vision coverage.
• $25,000 life insurance death benefit at no charge to the employee.
• Employee Assistance Program.
• SIMPLE IRA plan with employee pre-tax contributions and an employer match for eligible employees.
• 11 paid holidays and one personal day per year.
• Up to 12 days of vacation leave accrued annually, increasing after 3 years of service.
• 40 hours of paid sick leave per calendar year.
• $1 per hour shift differential for hours worked between 6:00 p.m. and 7:00 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed