Shelter Generalist: Family Shelter (Night Shift FT)

The Rescue Mission•Tacoma, WA

14h•$20 - $22•Onsite

About The Position

The Tacoma Rescue Mission (TRM), a faith-based nonprofit serving Pierce County since 1912, is seeking a Shelter Generalist for its Family Shelter. The role helps maintain a safe, clean, hospitable, and dignifying environment for guests and residents while assisting with trauma-informed, person-first, and grace-based services. TRM provides emergency shelter and meals, supportive housing, and addiction recovery programs, and shares its Christian faith within a loving and inclusive community. The Shelter Generalist welcomes guests and visitors, connects with residents, completes intake and assessments, and helps residents access resources. The role monitors shelter safety and protocol, performs regular property and unit checks, maintains records and supplies, assists with donations and calls, and completes cleaning, laundry, and resident-quarter turnover tasks. The position also administers urinalysis and breathalyzer tests when needed and supports the organization’s mission and team. The position is based at the Adams Street Family Campus; the exact location will be disclosed later in the hiring process. The regular schedule is Sunday through Thursday, 11 p.m. to 7 a.m., with Friday and Saturday nights off. Initial training is Sunday through Thursday, 9 a.m. to 5 p.m. The working environment involves interaction with people from diverse backgrounds in an office setting with light custodial duties.

Requirements

Experience working with or serving alongside marginalized communities.
Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
Effective de-escalation skills.
Ability to work in and respond effectively to a fast-paced, high-stress environment.
Ability to accomplish multiple tasks within a short time.
Clear and effective written, verbal, and electronic communication skills.
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment through thoughtful interactions and communication.

Responsibilities

Warmly greet guests, residents, volunteers, donors, and team members and foster healthy relationships.
Engage with residents, complete intake procedures and assessments, and provide or refer residents to resources.
Oversee shelter activities and ensure rules and protocols are followed and residents are safe and comfortable.
Respond to reasonable resident requests to support their comfort and satisfaction.
Conduct shelter and campus walkthroughs at least every two hours to verify the safety of the property and its inhabitants.
Research and gather information about community services and resources for shelter residents and guests.
Answer incoming calls, assist callers, and route calls to relevant parties.
Receive donations on behalf of TRM and provide receipts upon request.
Perform general cleaning, including daily laundry, trash removal, sweeping, mopping, vacuuming, and sanitizing surfaces.
Enter resident data into databases daily.
Maintain the Shelter Generalist Shift Log to document events, hazards, requests, and other relevant information for the team.
Collect, organize, stock, and inventory shelter supplies and inform management when items are needed.
Complete incident reports and work requests as needed and inform management.
Turn over resident quarters by cleaning and sanitizing units or beds and completing necessary laundry.
Complete regularly scheduled unit and dorm checks.
Maintain resident confidentiality and store and dispose of documents according to TRM standards.
Administer urinalysis and breathalyzer tests for shelter guests as needed.
Model organizational values in support of TRM’s mission.
Perform other duties as assigned to support the team and an efficient work environment.