Shift Supervisor, Kensington Family Shelter

CAMBA•New York, NY

3d•Onsite

About The Position

The Shift Supervisor provides supervisory coverage and operational oversight at CAMBA’s Kensington Family Shelter, a New York City Department of Homeless Services-funded transitional residence serving 64 families experiencing homelessness. The role supports a safe, structured, therapeutic, and drug-free environment and helps families stabilize and transition to permanent or supported housing. The position reports to the APO-Director of Security & Operations and is located in Brooklyn, New York. The Shift Supervisor oversees onsite staff and shelter operations when administration is not present, monitors client safety and attendance, responds to complaints and emergencies, maintains required records, and ensures compliance with applicable regulations and CAMBA policies. The supervisor must remain onsite when serving as the sole Shift Supervisor and stay on duty until properly relieved. When staffing is inadequate, the role may also include direct service and program responsibilities.

Requirements

High school diploma or equivalent education.
Four years of applicable experience.
Computer literacy in Microsoft Office and other basic office technology.
Must obtain and maintain First Aid/CPR certification.
Must obtain and maintain overdose prevention certification.
Must obtain and maintain F-80 Fire Safety Coordinator certification.
Must obtain and maintain CPI (Crisis Prevention) certification.
TB results are required prior to the start date.
Must provide an attestation for the State Central Child Abuse Registry.
Applicants enrolled in a program and on track to complete the minimum education, license, and/or certification requirements within three months may apply if they meet the minimum experience requirements; employment is contingent on satisfying the requirements.

Nice To Haves

Working knowledge of CARES.
Bilingual in English and another language.

Responsibilities

Maintain professional relationships with clients and protect client confidentiality.
Immediately report suspected child abuse or maltreatment as a mandated reporter, consistent with New York State law and CAMBA policies.
Practice Universal Precautions and comply with applicable security and privacy policies protecting individually identifiable health information.
Serve as the primary onsite contact for DHS, emergency responders, regulatory representatives, and other authorized visitors when program administration is not onsite.
Communicate with on-call administration and promptly escalate matters requiring notification, guidance, or approval.
Access CARES during each shift and review new or updated information requiring attention, follow-up, or documentation.
Communicate professionally and promptly with clients, staff, supervisors, funders, and other stakeholders, ensuring appropriate follow-up.
Ensure compliance with applicable DHS, NYS OTDA, NYC FDNY, NYC Department of Health, NYC Coalition for the Homeless, and other regulatory requirements, including incident reporting, log entries, bed checks, client belongings, security, client care, and medication procedures.
Oversee and verify client attendance and headcounts; complete and document required checks and promptly address and report discrepancies.
Respond to client complaints, incidents, and emergencies; gather information, interview involved parties as appropriate, document findings, and ensure timely reporting and escalation.
Ensure Operations Intake is completed within 24 hours of a family’s entry.
Provide oversight and direction to onsite staff in the absence of shelter administration, addressing staffing, program operations, client services, and facility needs.
Receive, secure, sort, date, log, and distribute client mail according to CAMBA policy when the Administrative Assistant is unavailable.
Remain onsite to provide supervisory coverage, including during lunch breaks, when working as the only onsite Shift Supervisor; remain on duty until properly relieved and coverage is in place.
Maintain an accurate, current inventory of security and shift equipment.
Ensure client belongings are secured in designated storage areas and managed according to CAMBA policy.
Resolve conflicts and disputes involving staff or clients respectfully and constructively.
Attend at least 22 of 24 required departmental and supervisory meetings annually.
Address client concerns during the shift, document significant issues, and communicate relevant information to Social Services, program administration, and/or incoming supervisors.
Monitor client safety and ensure safety policies and procedures are practiced daily.
Address client resistance to change.
Provide required shift-report information to CAMBA management and/or funders.
Take on direct service or program responsibilities when staffing is inadequate.
Enforce and follow the Good Neighbor Policy and respond to community concerns when appropriate.
May market the program to the community to obtain resources for clients.