Shelter Generalist: Family Shelter (Day Shift FT)
About The Position
The Shelter Generalist maintains a safe, clean, hospitable, and dignifying environment for guests and residents at the Tacoma Rescue Mission’s Family Shelter. The role assists in providing trauma-informed, person-first, and grace-based services to people seeking the Mission’s care. It involves welcoming and engaging with residents and visitors, supporting shelter operations, connecting residents with resources, and completing cleaning, recordkeeping, and safety duties. The position works Monday through Friday, 7 a.m. to 3 p.m., at the Adams Street Family Campus; the exact location is disclosed later in the hiring process. The Tacoma Rescue Mission is a faith-based nonprofit serving Pierce County. Its services include emergency shelter and meals, supportive housing, and addiction recovery programs. The organization describes its workplace as inclusive and collaborative, and emphasizes dignity, teamwork, professional growth, and sharing its Christian faith within a loving and inclusive community.
Requirements
- Experience working with or serving alongside marginalized communities.
- Basic knowledge of office equipment, computers, and Microsoft Office Suites.
- Effective de-escalation skills.
- Ability to work in and respond effectively to a fast-paced, high-stress environment.
- Ability to complete multiple tasks within a short time.
- Clear and effective written, verbal, and electronic communication skills.
- Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment through thoughtful interactions and communication.
Responsibilities
- Greet guests, residents, volunteers, donors, and team members warmly and foster healthy relationships.
- Engage with residents, complete intake procedures and assessments, provide resources, and make referrals.
- Oversee shelter activities and ensure rules and protocols are followed and residents are safe and comfortable.
- Respond to reasonable resident requests.
- Walk through the shelter and campus at least every two hours to check the safety of the property and its inhabitants.
- Research and maintain knowledge of community services and resources for residents and guests.
- Answer incoming calls, assist callers, and route calls as appropriate.
- Receive donations and provide receipts to donors upon request.
- Perform general cleaning, including laundry, trash removal, sweeping, mopping, vacuuming, and sanitizing surfaces.
- Enter resident data into databases daily.
- Maintain a Shelter Generalist Shift Log documenting daily events, potential hazards, and requests met.
- Collect, organize, stock, and inventory shelter supplies; inform management of needed items.
- Complete incident reports and work requests as needed and inform management.
- Turn over resident quarters by cleaning and sanitizing units or beds and completing necessary laundry.
- Perform regularly scheduled unit and dorm checks.
- Maintain resident confidentiality and store and dispose of documents according to TRM standards.
- Administer urinalysis and breathalyzer tests for shelter guests as needed.
- Embody organizational values in support of the Mission’s work.
- Perform other assigned duties to support an efficient and effective work environment.
Benefits
- Medical and dental packages at no or little cost to employees.
- 12 paid holidays plus a bonus day.
- Four weeks of vacation accrued annually.
- 10 hours of sick leave accrued monthly.
- Participation in a 403(b) retirement plan with employer match.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
