Shelter Operations Coordinator

Safe Harbor•Greenville, SC

About The Position

The Shelter Operations Coordinator supports the daily functioning of Safe Harbor’s emergency shelter program serving survivors of domestic violence and their children. The role includes direct interaction with clients during shelter coverage, responding to questions, offering support, and helping maintain a safe, respectful community living environment. The coordinator helps ensure smooth shelter operations by maintaining organized systems, coordinating supplies and groceries, monitoring shelter readiness, and supporting documentation and operational workflows. The position also helps staff learn shelter procedures and internal systems to promote consistent, trauma-informed services for residents. Through client engagement and operational coordination, the coordinator helps create a stable, well-organized shelter environment where survivors and their children can focus on safety, healing, and rebuilding their lives.

Requirements

Associate’s degree preferred, or equivalent experience.
Minimum 1–3 years of experience working in a team support or leadership role in a human services or fast-paced environment.
Experience supporting daily operations in a 24/7 or fast-paced setting.
Ability to de-escalate conflict, manage crises, and make sound decisions under pressure.
Experience coaching, training, or mentoring staff or volunteers, with a focus on accountability and skill development.
Ability to serve as a primary trainer, including facilitating shadow training and onboarding support.
Experience conducting or supporting quality assurance processes, including reviewing documentation and reinforcing adherence to policies and procedures.
Ability to model trauma-informed, survivor-centered practices in client interactions and staff support.
Experience collaborating across agency programs to support coordinated, client-centered services.
Comfort providing guidance and support to staff learning operational procedures.
Computer literacy, including Outlook, Teams, Word, and database entry.
Valid driver’s license with a clean driving record and ability to safely operate agency vehicles as needed to support shelter operations.

Nice To Haves

Associate’s degree.

Responsibilities

Monitor daily shelter operations to ensure shared spaces, supplies, and operational systems remain organized and functional.
Maintain shelter operational trackers, logs, and internal forms used by the Shelter Operations and Client Support Team (SOCS).
Support a safe, respectful, and well-functioning shelter environment through operational functions and day-to-day client interaction.
Monitor and maintain shelter inventory, including cleaning supplies, household items, personal care products, and operational materials.
Assist with organizing shelter spaces.
Assist with grocery coordination, supply pickups, and restocking when needed.
Conduct routine quality assurance checks of shelter documentation, including logs, trackers, and operational forms.
Review documentation for accuracy, clarity, and completeness.
Upload missing documentation and help maintain organized forms and operational records.
Identify documentation patterns or gaps and communicate concerns to shelter leadership.
Monitor facility readiness, including signage, safety equipment, and shared-space organization.
Assist with shelter readiness and documentation related to safety and compliance requirements.
Serve as a primary trainer for operational shadow training for new staff.
Support staff in understanding operational forms, trackers, and shelter systems.
Reinforce consistent use of shelter procedures and internal systems.
Communicate operational updates and concerns with Lead Client Support Specialists, the Shelter Operations Supervisor, and the Director of Shelter Operations.
Participate in team meetings, supervision sessions, and training opportunities.
Support cross-location coordination when operational needs arise.
Perform other duties as assigned.