Shelter Monitor

Low Income Housing Institute • Seattle, WA

5d • $22 - $29 • Onsite

About The Position

The Shelter Monitor monitors shelter activities and maintains a safe environment for program participants. The role provides emergency coverage as needed and works closely with other Shelter Monitors and the Shelter Operations Manager. The position is full time, 40 hours per week, Monday through Friday, 4:00 p.m. to midnight. It is a non-exempt, unionized position represented by OPEIU 8, with an hourly pay range of $22.00–$29.19.

The Shelter Monitor assists participants with intake and exit paperwork, monitors entry and exit and enforces guest policies, maintains logs and incident reports, handles donations, and provides on-site assistance. The role also monitors shelter safety, security, activities, and cleanliness; performs light maintenance and janitorial work; prepares vacant units; and cleans biohazards using appropriate PPE. The Shelter Monitor responds to participant concerns, conducts grounds checks, responds to emergencies and calls 911 when necessary, and reports incidents, safety concerns, maintenance needs, and operational issues to LIHI staff and management through the assigned system. The employee is expected to complete required training, follow PPE protocols, and perform other duties as assigned.

Requirements

• Ability to work with minimal supervision.
• Ability to work sensitively with people across cultural, racial, gender, mental health, and class differences.
• Problem-solving and conflict-resolution skills.
• Basic computer skills.
• Ability to read, write, and communicate in English.
• Access to reliable transportation.
• Must pass criminal background checks and a drug screening test.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• One year of experience in maintenance, customer service, and/or direct service.

Responsibilities

• Assist clients and participants with intake and exit paperwork.
• Monitor people entering and exiting the shelter and enforce the guest policy.
• Maintain logs and complete incident reports.
• Handle donations.
• Maintain an on-site presence and assist program participants.
• Monitor shelter activities, safety, security, and cleanliness.
• Perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and shelter perimeter.
• Prepare vacant units, including light maintenance, cleaning, and painting.
• Clean up biohazards using appropriate personal protective equipment (PPE).
• Respond to program participants’ concerns and questions.
• Provide the Shelter Operations Manager with information and feedback on ongoing operations and participant welfare.
• Respond to emergencies and perform grounds checks.
• Call 911 for emergencies such as fires or injuries.
• Alert LIHI staff and management to incidents, safety concerns, and related issues.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner; non-emergent issues must be documented within 24 or 48 hours.
• Foster a clean and safe environment.
• Complete assigned training and meet training deadlines.
• Use PPE and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered to unionized employees through OPEIU 8; 403(b) offered to non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed