Shelter Monitor

Salvation Army • Lubbock, TX

1d • Onsite

About The Position

The Shelter Monitor assists residents staying overnight in the Corps shelter. The position performs client intake procedures and prepares intake records, monitors residents during an assigned shift to help ensure safety, security, and compliance with house rules, maintains accurate and complete records and logs, and keeps the facility neat and orderly. The role requires communicating with residents, responding calmly and quickly to emergencies, and working independently with limited supervision while enforcing established policies and procedures.

Work is performed in a residential shelter facility. The work generally involves limited physical discomfort related to weather, noise, dust, or dirt, though other discomforts associated with the shelter environment may occur. The Salvation Army states that employees are expected not to undermine its religious mission.

Requirements

• High school diploma or G.E.D.
• One year of prior experience performing security or social services work in a shelter or similar environment, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
• Knowledge of effective methods for organizing and maintaining records, general office procedures, and basic record-keeping practices.
• Ability to communicate effectively with clients to control, lead, and motivate behavior.
• Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.
• Ability to work independently with limited supervision while enforcing established policies and procedures.
• Ability to present a positive and professional image of The Salvation Army.
• Ability to meet attendance requirements and read, write, and communicate effectively in English.
• Ability to perform combinations of sitting, standing, and walking on a frequent-change basis; occasionally lift and carry light objects weighing up to 25 pounds.
• Agreement as an employee not to undermine The Salvation Army's religious mission.

Nice To Haves

• Valid state driver's license (preferred).

Responsibilities

• Assist residents staying in the Corps shelter overnight.
• Perform client intake procedures and prepare client intake records.
• Monitor residents during an assigned shift to ensure safety, security, and compliance with house rules.
• Maintain accurate and complete records and logs containing pertinent information.
• Ensure the facility is maintained in a neat and proper order.
• Respond quickly and calmly to emergency situations, maintain control, and initiate appropriate corrective action.
• Enforce established policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED