Shelter Monitor

Mission Action•Sf, CA

About The Position

Shelter Monitors support the operation and security of a Dolores Shelter Program site and supervise shelter guests under the supervision of the Dolores Shelter Program Manager and Shelter Manager. The shelters serve homeless people and provide direct services and referrals. Sites operate seven days a week, 365 days a year, and weekend work is required. This is a full-time, non-exempt position paying $23.50 per hour.

Requirements

Ability to meet the physical demands of the position, including staying awake during assigned shifts, lifting approximately 30 pounds, navigating stairs and narrow work spaces, using a standard phone and computer, and working independently.
Written and oral communication skills in English.
Commitment to social justice issues and familiarity with Mission Action’s mission and organizational work.
Excellent time management skills and ability to multitask and prioritize work.
Strong attention to detail and problem-solving skills.
Basic computer proficiency, including MS Word and email.
At least two years of experience providing services to low-income or homeless adults or day laborers, LGBT communities, and/or immigrant communities; volunteer experience, customer service experience, and transferable skills will be considered.
Weekends are required.

Nice To Haves

Bilingual Spanish/English spoken and written skills sufficient for instructions and basic communications; fluency is strongly preferred.
High school diploma or equivalent.

Responsibilities

Facilitate clients’ daily check-in and check-out procedures and other regular routines.
Help ensure safety and security at shelter sites and respond to emergency situations as needed.
Submit reports to management as needed using daily logs, forms, rounds logs, nutrition logs, email, and phone calls.
Occasionally assist with emergency shift coverage on short notice.
Complete assigned shifts as expected.
Attend required staff meetings and trainings.
Conduct business in accordance with the Mission Action Employee Handbook, using sound judgment and serving the agency and community’s best interests.
Work within the agency’s mission, vision, values, theory of change, and commitments to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
Treat each community member with respect and dignity.
Perform other duties as assigned.