Shelter Monitor

Lowome Housing Institute • Seattle, WA

1d • Onsite

About The Position

The Shelter Monitor monitors shelter activities and helps maintain a safe environment for all program participants. The role provides on-site assistance to participants, responds to questions and concerns, and provides emergency coverage as needed. The Shelter Monitor works closely with other Shelter Monitors and the Shelter Operations Manager, and documents incidents, maintenance needs, and operational issues in writing through the assigned system.

The position is full-time, 40 hours per week, Monday through Friday from 4:00 PM to 12:00 AM. It is a non-exempt, unionized position represented by OPEIU 8, with an hourly pay range of $22.00–$29.19.

Requirements

• Ability to work with minimal supervision.
• Ability to work with people sensitively regarding cultural, racial, gender, mental health, and class issues.
• Problem-solving and conflict-resolution skills.
• Basic computer skills.
• Ability to read, write, and communicate in English.
• Access to reliable transportation.
• Must pass criminal background checks and a drug screening test.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• One year of experience in maintenance, customer service, and/or direct service.

Responsibilities

• Assist clients and participants with intake and exit paperwork.
• Monitor people entering and exiting the shelter and enforce the guest policy.
• Maintain logs and complete incident reports.
• Handle donations.
• Maintain an on-site presence and provide assistance to program participants.
• Monitor shelter activities, safety, security, and cleanliness.
• Perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and shelter perimeter.
• Prepare vacant units, including light maintenance, cleaning, and painting.
• Clean up biohazards using appropriate personal protective equipment (PPE).
• Respond to participants' concerns and questions.
• Provide the Shelter Operations Manager with information and feedback on ongoing operations and participant welfare.
• Respond to emergencies and perform grounds checks.
• Call 911 in emergencies such as fires or injuries.
• Alert LIHI staff and management to incidents, safety concerns, and related issues.
• Document incidents, maintenance needs, and operational issues promptly in writing through the assigned platform or system, within 24 or 48 hours for non-emergent issues.
• Foster a clean and safe environment.
• Complete assigned training and meet training deadlines.
• Use PPE and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer-paid medical, dental, and vision coverage, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed