Shelter Monitor

Abode•San Jose, CA

2d•$25 - $27•Onsite

About The Position

Abode is seeking a Shelter Monitor for its Kirk Emergency Shelter/Veterans program in San Jose, California. The role maintains the health and safety of shelter residents, supports their daily needs, assists program donors and volunteers, and helps ensure the shelter meets cleanliness standards. The position works up to 16 hours per week and is part-time, on-call, and relief. Veterans are encouraged to apply. Abode is a nonprofit focused on ending homelessness through housing and supportive services. Its work is grounded in the Housing First model and provides individualized support to help people achieve stability and independence. The organization emphasizes dignity, transparency, smart risks, addressing present and future needs, and building on one another’s strengths. It also seeks a workforce that reflects the diversity of the communities it serves. The Shelter Monitor follows shelter procedures, oversees front desk activities, responds to resident needs and crises, documents incidents and observations, and communicates critical information to program staff. The role also includes participant intake and exit paperwork, facility inspections and cleaning, unit turnover, staff collaboration, and participation in required training, meetings, case conferences, and supervision. Some training and meetings may occur outside the regular schedule.

Requirements

High school diploma or equivalent experience.
At least 6 months of social services or customer service experience.
Use of a personal vehicle, a valid California driver's license, current auto insurance, and a clean DMV record.
Flexible schedule to work evening and weekend hours as needed.
Excellent verbal and written communication, organizational, and time-management skills.
Strong analytical and problem-solving skills and meticulous attention to detail.
Ability to work independently and collaboratively with teams.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Strong communication skills, emotional intelligence, and cultural humility, with a demonstrated ability to build and maintain effective relationships with a wide variety of internal and external contacts.

Nice To Haves

Experience working with individuals with serious mental illness, co-occurring disorders, substance abuse, and/or the chronically homeless population.
Experience in crisis response/intervention and mental health first aid.
Experience working with individuals and families in crisis or similar areas.
Experience working in a shelter or residential setting.

Responsibilities

Implement and operate shelter program procedures, answer telephone lines, oversee front desk activities, greet visitors and volunteers, and problem-solve with shelter participants.
Inspect the facility, sign in participants, maintain and enforce shelter guidelines, and document resident behavior, needs, and program issues in logbooks and incident reports.
Oversee proper completion of chores, including facility cleanup and maintenance.
Respond to participant requests and provide assistance when possible; respond to and resolve conflicts and crisis situations.
Communicate critical incidents, observed resident behaviors, and shelter activities to service coordinators, the shelter coordinator, and the shelter manager during scheduled shifts.
Maintain operating procedures, participant safety, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
Complete participant intake and exit paperwork.
Assist with unit turnover, including cleaning alcoves and rooms, and handle daily shelter cleaning when residents are not completing chores.
Communicate with staff and participants in a non-judgmental manner and work cooperatively with agency staff.
Participate in agency training, staff meetings, case conferences, and supervision.
Complete required agency training, including CPR/first aid, non-violent crisis intervention, and other assigned training.
Perform other duties as assigned.

Benefits

$25.00–$27.00 per hour.
12 paid holidays per year.
Medical, dental, and vision coverage options for employees, with 100% coverage noted.
Agency dependent health care contribution.
Employee Assistance Program (EAP).
Flexible Spending Account (FSA).
403(b) retirement plan with employer match and contribution programs.
Commuter assistance.
Life insurance.
Legal services.
Mission-driven culture focused on making an impact in the fight to end homelessness.