Shelter Monitor - Intrepid Staffing - Marshalling Yard

ENDEAVORS•Austin, TX

11d•Onsite

About The Position

The Shelter Monitor monitors shelter residents’ activities and ensures compliance with program rules and expectations. The role helps ensure residents’ safety and the security and sanitation of the program. The Shelter Monitor may take reasonable action to carry out assigned responsibilities, provided it is consistent with organizational policies, program guidelines, and sound professional judgment. The position provides a safe, structured environment, maintains professional boundaries and positive relationships with residents and management staff, and documents shift events and incidents. It also supports resident intake and orientation, responds to requests and crises, monitors facility conditions, and helps residents understand and comply with shelter expectations. The role requires regular attendance, a clear-record driver’s license, daily access to a vehicle, and willingness to travel to various locations as business needs dictate.

Requirements

High School Diploma or GED required.
A clear-record driver’s license.
Daily use of a vehicle without prior notice.
Willingness and availability to travel to various locations as business needs dictate.
Must maintain regular and acceptable attendance as determined by the employer.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of themselves or others.

Nice To Haves

Two or more years of experience working with low-income, at-risk, or homeless individuals or vulnerable populations is strongly preferred.

Responsibilities

Provide a safe, structured environment that meets client needs while maintaining professional boundaries.
Maintain positive relationships with clients and management staff.
Keep comprehensive, accurate written records of shift events and complete incident reports promptly and accurately.
Consult with a supervisor regarding residents’ personal needs and behavior.
Use positive behavioral management techniques, including verbal redirection, and assist residents with processing issues and problem-solving within appropriate limits.
Monitor shelter areas for compliance with facility rules, policies, procedures, and protocols.
Hyper-sanitize all areas of the shelter.
Respond to residents’ requests, complaints, and inquiries.
Address procedural violations and help residents understand and meet expectations.
Conduct orientation and assist with intake; assign beds and lockers and issue linens, personal supplies, and other items to incoming residents.
Brief and provide direction and needed assistance to volunteers and other staff.
Conduct regular inspections and document opportunities for improvement.
Identify and respond to residents experiencing problems or crises, ensure their safety, and notify service providers who can respond with appropriate services.
Teach residents good personal hygiene skills.
Maintain appropriate boundaries with residents and gain a working knowledge of policies.
Perform other duties as directed and assigned.
Demonstrate exceptional customer service by placing the child, family, Veteran, or client first in support of the organization’s mission.