Shelter Monitor - Intrepid Staffing - Marshalling Yard

Endeavors•Austin, TX

10d

About The Position

The Shelter Monitor oversees shelter residents’ activities and ensures compliance with program rules and expectations. The role supports resident safety and the security and sanitation of the program, taking reasonable action consistent with organizational policies, program guidelines, and sound professional judgment. The Shelter Monitor maintains a safe, structured environment, supports residents within appropriate boundaries, documents shift events and incidents, and responds to resident needs and crises.

Requirements

High school diploma or GED.
A driver’s license with a clear record.
Daily use of a vehicle without prior notice.
Availability and willingness to travel to various locations as business needs dictate.
Regular and acceptable attendance, as determined by the employer.
Must not pose a direct threat or significant risk of substantial harm to personal or others’ health or safety.

Nice To Haves

At least 2 years of experience working with low-income, at-risk, or homeless individuals or other vulnerable populations is strongly preferred.

Responsibilities

Provide a safe, structured environment that meets client needs while maintaining professional boundaries.
Maintain positive relationships with clients and management staff.
Keep comprehensive, accurate shift records and complete serious-incident reports accurately and promptly.
Consult with the direct supervisor or supervisor on duty about residents’ personal needs and behavior.
Use positive behavioral management techniques, including verbal redirection, and assist residents with processing issues and problem-solving within appropriate limits.
Monitor shelter areas for compliance with facility rules, policies, procedures, and protocols.
Hyper-sanitize all areas of the shelter.
Respond to residents’ requests, complaints, and inquiries.
Address procedural violations and clarify expectations to support residents in achieving compliance.
Conduct orientation and assist with intake; assign beds and lockers and issue linens, personal supplies, and other items to incoming residents.
Brief and provide direction and assistance to volunteers and other staff.
Conduct regular inspections and document opportunities for improvement.
Identify residents experiencing problems or crises, ensure their safety, and alert other service providers so they can respond appropriately.
Teach residents good personal hygiene skills.
Maintain appropriate boundaries with residents and gain a working knowledge of policies.
Perform other duties as directed and assigned.
Demonstrate exceptional customer service by placing the child, family, Veteran, or client first in support of the organization’s mission.