Shelter Director

City of New York • New York City, NY

1d

About The Position

The New York City Department of Homeless Services (DHS) is recruiting one Administrative Director of Social Services M-II to serve as Shelter Director within the Division of Shelter Intake. DHS works with City agencies and nonprofit organizations to prevent and address homelessness, provide temporary shelter, and connect people with stable housing. The Division oversees day-to-day operations at intake and assessment sites for single adults, adult families, and families with children, including sites operated directly and by contracted providers. It ensures access to shelter according to eligibility criteria 24 hours a day, seven days a week, year-round.

The Shelter Director oversees facility operations and services, including client and staff safety, facility conditions, shelter capacity and bed assignments, social services, and administrative compliance. The position is scheduled for 8:00 a.m. to 4:00 p.m., Monday through Friday, based on 24/7 coverage.

Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or reachable with a score of 100 on the open competitive Administrative Director of Social Services exam (#1121).

Requirements

• Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or reachable with a score of 100 on the open competitive Administrative Director of Social Services exam (#1121).
• A bachelor’s degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic or community organization operating in social services, including one year at the administrative or managerial level; or equivalent education and/or experience.
• All candidates must have a bachelor’s degree from an accredited college and one year of experience at the administrative or managerial level.
• Graduate education or a license may substitute for up to three years of social services experience, but may not substitute for the required year of administrative or managerial experience.
• A master’s degree in one of the listed fields may substitute for two years of experience.
• Graduate education beyond the bachelor’s degree may substitute at a rate of 30 semester credits in the listed fields for each year of experience, up to a maximum of three years.
• A valid New York State registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

Responsibilities

• Ensure the health, safety, and welfare of DHS clients and staff at the site.
• Monitor the physical plant and maintain an acceptable level of cleanliness, ensuring compliance with applicable legal mandates, agency standards, and regulatory requirements, including NYC building and fire codes, NYS OTDA rules, NYS PESH regulations, and the Callahan Consent Decree.
• Manage program capacity and oversee timely bed assignments for new and returning clients.
• Coordinate transportation with Vacancy Control and report shelter census and bed availability figures.
• Supervise social services and provide direction and support so program goals are achieved, clients’ social service needs are met, and independent living plans are developed, monitored, and executed.
• Participate in weekly case conferences with social services staff to address and resolve deficiencies.
• Manage relationships with community groups and the local Community Board to address concerns and promote good relations.
• Manage facility administrative functions and ensure staff comply with City and Agency policies and procedures for time and leave, absence control, and overtime allocations and control plans.
• Foster compliance with the Agency Code of Conduct and enforce applicable city, state, and federal directives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager