Director - Shelter

Aspire Indiana Health•Indianapolis, IN

About The Position

The Director of Shelter provides strategic leadership, operational oversight, and administrative direction for Aspire Indiana Health’s shelter operations, including year-round facilities, seasonal contingency shelters, and emergency weather-response initiatives. The Director works with executive leadership, community stakeholders, and regulatory bodies to ensure program compliance, fiscal health, high-quality whole-person care, and alignment with Aspire’s mission, vision, and strategic priorities. The role combines administrative leadership with operational flexibility, including availability during extreme weather events and shelter emergencies. The Director oversees shelter operations and staffing, develops and monitors budgets and performance metrics, supports compliance with funding requirements, and maintains data integrity across the Electronic Health Record and Homeless Management Information System. The position collaborates with clinical and support-service leaders and represents the agency in relationships with regulators, local officials, funders, and community organizations. A bachelor’s degree in business, behavioral sciences, rehabilitation, or a related field is required; a master’s degree in project management, business, behavioral sciences, or a related field is preferred. Five years of related experience, preferably in housing management, including at least three years of supervisory experience, is required. Experience with third-party grants or contracts is required. Experience with Medicaid Rehabilitation Option and knowledge of housing systems such as HUD, Coordinated Entry, and HMIS are preferred. The role requires a valid driver’s license, current automobile insurance, a qualifying driving record, and reliable transportation. It involves up to 15% community travel, frequent use of computers and other technology, meeting regular deadlines, and a flexible schedule that may include irregular shifts as needed. Aspire requires drug screening, TB testing, and extensive background checks for employees.

Requirements

Bachelor’s degree in business, behavioral sciences, rehabilitation, or a related field from a college or university accredited by the U.S. Department of Education.
Five years of related work experience, preferably in housing management.
At least three years of supervisory experience.
Experience with third-party grants or contracts.
Valid driver’s license, current automobile insurance, and a driving record that meets organizational guidelines.
Reliable transportation to oversee programming and attend trainings or meetings.
Ability to travel up to 15% within the community.
Ability to use computers, cell phones, virtual meeting tools, and other technology devices for up to 90% of the time.
Ability to meet daily, weekly, monthly, and annual deadlines.
Ability to work a flexible schedule and irregular shifts as needed.
Completion of required drug screening, TB testing, and background checks, including criminal history, sex offender registry, state central registry, education verification, and professional references.

Nice To Haves

Master’s degree in project management, business, behavioral sciences, or a related field.
Experience with Medicaid Rehabilitation Option (MRO).
Knowledge and application of housing systems, including HUD, Coordinated Entry, and Homeless Management Information Systems.

Responsibilities

Provide strategic and day-to-day oversight of shelter facility operations and emergency weather-response sites.
Identify operational inefficiencies and implement modern workflows, best practices, procedures, and emergency-response protocols to improve service delivery.
Collaborate with clinical and support-service leadership to advance a whole-health model of care.
Ensure adequate shelter staffing during standard operations and spontaneous weather-contingency events.
Monitor key performance metrics, evaluate program effectiveness, and regularly report progress to executive leadership and external stakeholders.
In partnership with the Senior Director of Social Care, represent the agency and maintain relationships with regulatory agencies, local officials, and community-based organizations.
Collaborate with Grant Compliance, Accounts Receivable, and external funders to ensure compliance with funding sources, including grants and Medicaid Rehabilitation Option requirements.
Oversee data integrity, client documentation, billing processes, and reporting in the Electronic Health Record and Homeless Management Information System.
Lead development, preparation, and ongoing monitoring of annual shelter-service budgets and funding allocations.
Chair, facilitate, and participate in assigned committee meetings.
Oversee programming and attend trainings or meetings within the community as needed.

Benefits

Group medical plans (PPO and HSA).
Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics.
Health Savings Account.
Group dental and vision plans.
Prescription coverage, including low copays on covered medications through select pharmacy locations.
Employee Wellness Program.
Group life and AD&D insurance.
Long-term disability insurance.
Short-term disability insurance.
Paid time off.
Paid holidays.
Paid bereavement.
Retirement plan with employer match up to 6%.
Employee referral bonus program.
Your Money Line Financial Wellness Program.