Director - Family Shelter Services

BILL WILSON CENTER•Sunnyvale, CA

6d•$80,000 - $95,000•Onsite

About The Position

The Director of Family Shelter Services provides strategic vision and leadership for services supporting families experiencing homelessness. The role manages and supervises the family shelter program, including staff, budget development and oversight, policies and procedures, grant and contract compliance, and coordination with other organizational programs. The Director ensures uninterrupted on-site 24/7/365 shelter coverage. The position leads shelter program planning, implementation, evaluation, and improvement; supports a safe and positive congregate residential environment; oversees client-service documentation and reporting; and represents the agency with grantors, community partners, and other stakeholders. The Director also provides or arranges 24/7 on-call support, participates in crisis intervention, and provides rotating on-call coverage that includes nights, weekends, and holidays. The role is based at North County Family Shelter in Sunnyvale, California.

Requirements

Bachelor’s degree in Social Work, Sociology, Psychology, or a related field.
At least 5 years of relevant managerial experience.
Experience in program planning and staff supervision.
Experience working with homeless clients.
Valid California driver’s license, access to a personal vehicle for company business, and current personal automobile insurance.
Current CPR and First Aid certification, or ability to complete certification within 30 days of hire.
Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations.
TB test required.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write reports and correspondence and communicate effectively, including speaking before groups of clients or employees.
Ability to work with basic mathematical concepts required for reporting.
Ability to solve practical problems and work with concrete variables in situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule instructions.
Knowledge of Internet, spreadsheet, and word-processing software.
Ability to perform the essential duties and responsibilities satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

Master’s degree or MSW preferred.
Personal or lived experience with the criminal/legal system, housing instability, social services, or other systemic challenges is valued.
Knowledge of Google Suite desired.
Internet research skills are a plus.

Responsibilities

Oversee interviews and selection for direct-report managers and directors.
Coach and mentor staff, conduct six-month new-hire performance reviews, and conduct annual staff performance reviews.
Directly supervise Shelter Managers, Shelter Staff, and Shelter Advocates; coordinate hiring, onboarding, training, supervision, and quarterly evaluations of shelter staff as directed.
Develop and manage the shelter budget with senior management.
Plan, implement, maintain, and evaluate the shelter program and related service strategies.
Ensure fulfillment of the agency strategic plan and shelter contract requirements.
Develop and implement shelter policies, procedures, and practice norms, and ensure compliance.
Assist with program development, expansion, and design, and implement best practices.
Maintain a safe, supportive congregate residential environment and positive community interactions.
Uphold agency policies and contractual, legal, and regulatory obligations, use proper accountability channels, and educate shelter guests about their rights and responsibilities.
Monitor annual budgets and approve staff financial requests, including mileage, allowances, program fees, incentives, and recreation.
Meet with grantors, conduct site visits, and participate in task force meetings and work groups.
Maintain outcome measures and ensure appropriate documentation in the Electronic Health Record system.
Complete required reports within designated timelines and participate in Performance Quality Assurance and Quality Improvement activities.
Represent the agency in a leadership role at designated community meetings.
Build relationships with stakeholders to receive client referrals, communicate client progress and issues, and support discharge planning and transitions to permanent housing.
Provide or designate 24/7 on-call support for programs and assist with crisis intervention.
Contribute to the leadership team through innovative practices for performance quality improvement and agency sustainability.
Provide rotating on-call coverage, including nights, weekends, and holidays.
Maintain required documentation in accordance with agency policies, procedures, and contractual mandates.
Maintain reliable attendance, ensure adequate program staffing, fill vacancies as needed, follow attendance policies, and remain beyond the end of a shift until a replacement arrives when needed.