SHELTER DIRECTOR

City of New York • New York, NY

3d • $81,358 - $119,696

About The Position

The New York City Department of Homeless Services (DHS) is hiring an Administrative Director of Social Services M-II to serve as a Shelter Director in the Division of Shelter Intake. The Division oversees the daily operations of intake and assessment sites for single adults, adult families, and families with children, including directly operated sites and contracted providers. It ensures eligible people can access shelter 24 hours a day, 7 days a week, year-round.

The Shelter Director is responsible for the health, safety, and welfare of clients and staff; shelter conditions and regulatory compliance; program capacity and bed assignments; social services and client plans; community relationships; and facility administration. The position is scheduled for 8 a.m. to 4 p.m., Monday through Friday, based on 24/7 coverage.

Requirements

• Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or reachable with a score of 100 on the open competitive Administrative Director of Social Services exam (#1121).
• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic or community organization operating in social services, including one year at the administrative or managerial level; or equivalent education and experience.
• All candidates must have a baccalaureate degree from an accredited college and one year of administrative- or management-level experience as described in the qualifications.
• Graduate education or a license may substitute for up to three years of social services experience, but not for the required year of administrative or managerial experience.
• A qualifying master’s degree in a listed field may substitute for two years of experience.
• Graduate education beyond the baccalaureate degree in a listed field may substitute at 30 semester credits per year of experience, up to three years.
• A valid New York State LCSW or LMSW registration may substitute for three years of experience.

Responsibilities

• Ensure the health, safety, and welfare of DHS clients and staff on-site.
• Monitor the physical plant and maintain acceptable cleanliness while ensuring compliance with legal mandates, agency standards, and regulatory requirements, including NYC Building Department codes, NYC Fire Department regulations, NYS OTDA rules, NYS PESH regulations, and the Callahan Consent Decree.
• Manage program capacity and oversee timely bed assignments for new and returning clients.
• Coordinate with Vacancy Control on transportation and report shelter census and bed availability figures.
• Supervise social services and provide direction and support to achieve program goals, meet clients’ social service needs, and develop, monitor, and execute independent living plans.
• Participate in weekly case conferences with social services staff to address and resolve deficiencies.
• Manage relationships with community groups and the local Community Board to address concerns and promote good relations.
• Manage facility administrative functions and ensure staff compliance with City and Agency policies on time and leave regulations, absence control, and overtime allocations and control plans.
• Promote compliance with the Agency Code of Conduct and enforce applicable city, state, and federal directives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager