Director - Shelter

Aspire Indiana Health, Inc.•Indianapolis, IN

About The Position

Aspire Indiana Health is a nonprofit provider of comprehensive whole-health services, including primary medical care, behavioral health, recovery services, and programs addressing social drivers of health such as housing and employment. It serves people throughout Central Indiana. The Director of Shelter provides strategic leadership, operational oversight, and administrative direction for the agency’s shelter operations, including year-round facilities, seasonal contingency shelters, and emergency weather-response initiatives. In collaboration with executive leadership, community stakeholders, and regulatory bodies, the Director ensures program compliance, fiscal health, high-quality whole-person care, and alignment with Aspire’s mission, vision, and strategic priorities. The role combines administrative leadership with operational flexibility, including availability during extreme weather events or shelter emergencies. The Director also oversees shelter performance, staffing, budgets, funding compliance, data integrity, documentation, billing, and reporting. The position works closely with clinical and support service leaders, the Senior Director of Social Care, internal departments, funders, regulatory agencies, local officials, and community organizations. The position requires a bachelor’s degree in a related field and five years of related work experience, including at least three years of supervisory experience. A master’s degree and experience with Medicaid Rehabilitation Option and housing systems are preferred. The role requires community travel of up to 15%, reliable transportation, and a flexible schedule that may include irregular shifts. Use of computers and other technology is required for up to 90% of the time.

Requirements

Bachelor’s degree in business, behavioral sciences, rehabilitation, or a related field from a college or university accredited by the U.S. Department of Education.
Five years of related work experience, preferably in housing management.
At least three years of supervisory experience.
Experience with third-party grants or contracts.
Valid driver’s license, current automobile insurance, and a driving record that meets organizational guidelines and requirements.
Reliable transportation to oversee programming and/or attend trainings and meetings.
Ability to travel up to 15% within the community.
Ability to use computers, cell phones, virtual meeting tools, and other technology devices for up to 90% of the time.
Ability to meet daily, weekly, monthly, and annual deadlines.
Ability to work a flexible schedule and irregular shifts as needed.

Nice To Haves

Master’s degree in project management, business, behavioral sciences, or a related field.
Experience with Medicaid Rehabilitation Option (MRO).
Knowledge and application of housing systems, including HUD, Coordinated Entry, and Homeless Management Information Systems.
Related work experience in housing management.

Responsibilities

Provide strategic and day-to-day oversight of shelter facility operations and emergency weather-response sites.
Identify operational inefficiencies and implement modern workflows, best practices, procedures, and emergency-response protocols to improve service delivery.
Collaborate with clinical and support service leadership to advance a whole-health model of care.
Ensure adequate shelter staffing during standard operations and spontaneous weather-contingency events.
Monitor key performance metrics, evaluate program effectiveness, and report progress to executive leadership and external stakeholders.
Partner with the Senior Director of Social Care to represent the agency and maintain relationships with regulatory agencies, local officials, and community-based organizations.
Collaborate with the Grant Compliance Department, Accounts Receivable, and external funders to ensure compliance with funding sources, including grants and Medicaid Rehabilitation Option requirements.
Oversee data integrity, client documentation, billing processes, and reporting in the Electronic Health Record (EHR) and Homeless Management Information System (HMIS).
Lead development, preparation, and ongoing monitoring of annual shelter service budgets and funding allocations.
Chair, facilitate, and participate in assigned committee meetings.

Benefits

Group medical plans, including PPO and HSA plans.
Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics.
Health Savings Account.
Group dental and vision plans.
Prescription coverage, including low copays on covered medications through select pharmacy locations.
Employee Wellness Program.
Group life and AD&D insurance.
Long-term disability insurance.
Short-term disability insurance.
Paid time off (PTO).
Paid holidays.
Paid bereavement.
Retirement plan with employer match of up to 6%.
Employee Referral Bonus Program.
Your Money Line Financial Wellness Program.