Shelter Case Manager

Youth Futures•Saint George, UT

About The Position

Youth Futures seeks a Case Manager to serve in a residential youth shelter. The Case Manager connects youth to resources, oversees goal setting and wellness tracking, bills for services, and maintains accurate records. The role involves working one-on-one with clients and responding to individual needs, which may include domestic violence, physical or emotional illness, alcohol or drug abuse, and other conditions contributing to homelessness. The Case Manager coordinates access to permanent housing, health care, financial assistance, family mediation, job training, education, and other community services, and may drive or coordinate transportation for residents. The Case Manager supports youth in crisis by helping them enter shelter and meet immediate needs, conducting risk and mental health needs assessments, providing trauma-informed and wraparound care, and working with staff and therapists to determine needs and supervision. The role includes youth-led goal planning, ongoing wellness checks and case management, life-skills workshops and mentorship, and support with education, health and safety, employment, housing, healthy relationships, recreation, coping skills, counseling, and referrals. The position helps youth identify safe housing options, including returning to a parent or guardian, living with appropriate kin, independent living, or entering another residential support program. It also provides aftercare to youth and families following shelter discharge, including transition support and referrals. The Case Manager documents youth progress, protects client confidentiality, participates in weekly strategy meetings and interagency collaborations, completes daily reports and weekly summaries, maintains contact records and necessary paperwork, and collaborates with youth, families, staff, therapists, and community partners to develop sustainable housing goals.

Requirements

A degree in a human services field and/or three years of related work experience is preferred.
At least 400 hours of experience in a human services field.
One year of supervisory experience is preferred; consideration may be given to applicants with excellent communication, interpersonal, and organizational skills.
Previous experience with people experiencing homelessness, youth, or other vulnerable populations is preferred.
Valid driver's license, good driving record, and proof of insurance.
No evidence of criminal activity involving a dependent population or any violent criminal activity.
Certification in CPR, First Aid, and Food Handlers, or ability to obtain the certifications.
Ability to obtain and maintain UHMIS (Utah Homeless Management Information System) certification for data collection and other professional training.
Ability to read, write legibly, and understand written directives and policies.
Ability to communicate with staff, residents, their families, and community organizations.
Ability to perform physical activities including walking, hiking, lifting and carrying up to 50 pounds; standing, walking, and sitting for long periods; kneeling, squatting, stooping, and running briefly.

Nice To Haves

A degree in a human services field and/or three years of related work experience.
One year of supervisory experience.
Spanish-speaking ability.
Experience with people experiencing homelessness, youth, or other vulnerable populations.
Ability to work in a fast-paced, unpredictable, challenging environment without becoming overwhelmed.
Ability to adapt communication to work effectively with superiors, colleagues, youth, parents or guardians, and community members.
Understanding of the program's mission and vision and commitment to implementing it.
Ability to address concerns directly and accept constructive criticism.
Strong organization, attention to detail, and observational skills.
Ability to research, problem-solve, and build strong community-partner relationships to help youth achieve their goals.
Ability to maintain appropriate boundaries and self-care when working with youth from traumatic backgrounds and strong personality types.
Commitment to stay with the organization for at least three years.

Responsibilities

Respond to crises, help youth enter shelter, and address their immediate needs.
Initiate risk assessments and assess mental health needs to identify appropriate resources.
Provide trauma-informed care and wraparound services, coordinating with staff and therapists regarding youth needs and supervision.
Assess youth strengths and resources and develop goals based on youth-led priorities.
Identify relevant resources and provide encouragement, reminders, transportation arrangements, and skill-building support.
Conduct ongoing wellness checks and provide ongoing case management.
Coordinate life-skills workshops and one-on-one mentorship to support self-reliance and transition to adulthood.
Support educational enrollment, transportation, tutoring, and connections with academic liaisons and community partners.
Oversee youth medical needs and facilitate access to health care, dental care, and vision care.
Assist youth seeking employment and housing with skills and tools for success.
Support healthy connections with friends, family, and community, as well as recreation and healthy coping.
Facilitate access to mental health resources, counseling, and therapy for youth and their families or households.
Make referrals to outside resources and coordinate access to housing, health care, financial assistance, family mediation, job training, and other community services.
Explore safe housing plans, including reunification with parents or guardians, kinship arrangements, independent living, or other residential support programs.
Access outside programs such as Job Corps, WIA, and WFS.
Provide aftercare to youth and families following shelter discharge, including transition assistance and referrals.
Assist with food, furnishings, and other items needed to support successful transitions.
Document efforts and youth progress for responsible parties, including licensing agencies, funders, and donors, as appropriate.
Follow confidentiality procedures to protect clients' rights and privacy.
Participate in weekly case management strategy meetings and interagency collaborations; complete daily reporting and weekly summaries; and maintain records of contacts.
Collaborate with youth, therapists, staff, families, and community partners to provide wraparound support and develop sustainable housing goals.
Maintain paperwork and releases needed for youth to participate safely and legally in activities.
Drive or coordinate transportation for residents to community services.
Perform other duties as assigned.